Joanna Mae Mose Lucena

**Key Skills **

Calendar & Email Management 

• Data Entry & File Organization 
• Customer Service & Communication 
• Online Research & Documentation 
• Microsoft Office & Google Workspace 
• Time Management & Multitasking 
• Social Media Familiarity (Facebook, Instagram, Canva) 

**Professional Experience **

Part-time English Teacher – Acadsoc (Online) | April 2019 – September 2019 

• Conducted online English lessons for students across different proficiency levels. 
• Managed lesson schedules, maintained records of student progress, and communicated effectively with learners. 
• Developed time management and digital communication skills in a remote work environment. 

Part-time Staff – Hanafusa Dry Cleaning and Laundry Shop | November 2017 – November 2018 

• Assisted with customer inquiries, payments, and order tracking. 
• Maintained organized client records and handled basic administrative duties. 

Phone Banker – Wells Fargo Enterprise | February 2016 – February 2017 

• Handled inbound and outbound calls, assisting clients with account inquiries and transactions. 
• Provided excellent customer service and maintained accuracy in data recording. 

Customer Service Representative – Sykes Asia Inc. | June 2015 – January 2016 

• Assisted customers with billing and technical issues via phone and chat. 
• Achieved performance metrics related to service quality and efficiency. 

Customer Service Representative – Farmout Central Intouch Inc. | August 2014 – May 2015 

• Responded to customer concerns and inquiries promptly and professionally. 
• Recorded and updated client information accurately in CRM systems. 

Executive Secretary – Memory Computer and Technical Supplies | January 2006 – September 2007 

• Provided administrative support to management, including scheduling, filing, and document preparation. 
• Coordinated internal communications and assisted with client correspondence.