Joanna Lapig

Joanna Lei Lapig Recruitment Manager - Cavite, Philippines - Joanna Lei Lapig Summary Dynamic HR & Recruitment Manager with over 5 years of comprehensive experience in HR management, recruitment, and operations. Proven track record in leading full-cycle recruitment across diverse international markets, notably improving onboarding processes and building robust client relationships. A top performer, consistently exceeding recruitment targets while enhancing operational efficiency. Expertise in aligning talent strategies with organizational goals positions me to drive impactful results in any HR function. Work Experience HEAD OF HUMAN RESOURCES / RECRUITMENT / OPERATIONS, Ottit Inc., Costa Mesa, California 06/2023 – 08/2025 Directed comprehensive HR and Operations Management by supervising essential functions such as onboarding and offboarding, facilitating employee introductions, managing health insurance applications, and coordinating payroll processing. Collaborated closely with operations to guarantee timely system access, equipment readiness, and seamless employee transitions, fostering alignment between personnel and processes for efficient day-to-day execution and sustainable growth. Executed global recruitment initiatives by screening and interviewing candidates across diverse countries, including the US, Canada, the Philippines, Pakistan, India, Colombia, and South Africa, effectively meeting international talent acquisition needs. Spearheaded full-cycle recruitment and headhunting activities by sourcing talent through platforms like LinkedIn, OnlineJobsPH, Remote, Indeed, and JobStreet, addressing the company's evolving staffing requirements. Devised and implemented onboarding processes that created a welcoming environment and expedited new hires' integration into the organization. Conceptualized and managed job postings on multiple recruitment sites to attract a diverse talent pool, ensuring high visibility in competitive markets. Cultivated strong client relationships by collaborating with clients and internal stakeholders, including the Client Onboarding Manager, to accurately assess client needs and ensure candidates align with client expectations. Coordinated cross-functionally with the CEO, COO, and partners on organizational restructuring and expansion strategies, particularly focusing on transitioning operations from the Philippines to Pakistan and India to maximize growth opportunities. Championed dual responsibilities across recruitment and HR functions to synchronize the company’s talent strategy with its growth objectives and operational demands. RECRUITMENT SPECIALIST, eTeam, Makati, Philippines 06/2020 – 06/2023 Conducted candidate outreach and screening through high-volume calling, assessing qualifications, addressing inquiries, and creating a positive initial impression for prospective hires in the BPO healthcare and Spanish BPO sectors. Organized and managed interview scheduling, ensuring a streamlined process between candidates and hiring managers for timely and well-coordinated recruitment stages. Facilitated onboarding and documentation, overseeing requisite paperwork and compliance to ensure a smooth transition for incoming employees. Specialized in BPO recruitment, particularly for healthcare and Spanish-language positions, successfully sourcing and placing candidates in high-demand roles. Achieved top performer status by consistently meeting and exceeding recruitment targets, significantly contributing to Eteam’s overall success in staffing and fulfilling client expectations. Collaborated effectively with recruitment teams to support broader hiring goals, resulting in Eteam’s success in meeting staffing needs across multiple sectors. Education Bachelor of Secondary Education, major in English, Cavite State University, Indang Cavite, Philippines 2018 – 2022 Skills Payroll & Benefits Administration HR & Recruitment Tools Proficiency Project & Process Management Google Workspace/Admin Slack Microsoft Teams HubSpot FigJam OnlineJobs Gemini QuickBooks LinkedIn Scribe Zoom Trainual Guru Cross-Functional Collaboration Training & Team Development PandaDoc Shopify 1Password A2X Google Docs JobStreet Google Drive Hubstaff Canva Indeed ChatGPT Strategic Human Resource Management Full-Cycle Recruitment & Talent Acquisition Global Remote Operations Employee Relations & Compliance English Xero Microsoft Excel Onboarding & Offboarding Processes Languages Karbon Remote Communication & Stakeholder Engagement Data-Driven Decision Making