Joanna L. Gonzales

JOANNA L. GONZALES +63 – 963 – 701 – 0641-#21 Ursula Street, Sapang Buho, Milagros Subd., Brgy. Dalig, Antipolo City Philippines 1870 PROFILE I work thoroughly and always creates a systematic approach to every duties I am assigned with. I can adapt professionally and efficiently, with over three years of experience as a Customer Service Representative and nearly a decade of administrative experience as an Executive Assistant. I am committed to delivering exceptional service in any role entrusted to me, applying the knowledge and skills I have gained over the years. My goal is to provide high-quality support and contribute meaningfully to the success of the organization. REFERENCES WORK EXPERIENCE Gerard Coronado Engagement Manager Go2 Careers-- Email Customer Support Go2 Careers – Vegamour Philadelphia, PA USA October 2021 – April 2025 -As an email customer service representative, I handled up to 200 email inquiries per 8-hour shift, addressing customer complaints and delivering effective solutions. -I also respond to inquiries related to product, service, order, billing, and company policies. -I have utilized Shopify, Gorgias, and Loop Returns as support tools. Kimberlyn Baliad Team Leader Go2 Careers-- Arlyn Jane Ulat Email Support Team Go2 Careers-- EDUCATION Executive Assistant Excella Trade Center, Inc. Pasig Greenpark Village Pasig City March 2007 – April 2016 -I manage the executives’ daily calendars and be primary point of contact between the executives and the clients. -I assist with product coordination, tracking deadlines, and ensuring deliverables are met. -I also represent the executive with professionalism in all interactions. SKILLS TERTIARY EDUCATION: - Experienced with Gorgias, Slack, Shopify, and Loop Returns. NATIONAL COLLEGE OF BUSINESS & ARTS - Strong working knowledge of Microsoft Excel and Word. BACHELOR’S DEGREE: - Creative thinking, time management, clear communication, BACHELOR IN SCIENCE AND BUSINESS ADMINISTRATION-Major in Management ADDRESS: TAYTAY, RIZAL YEAR GRADUATED: 2002 and patience.