Joann Mariz Geraldo

WORK EXPERIENCE SENIOR CUSTOMER SERVICE ASSOCIATE April 2009 – April 2010 (1 year) Long Term (6 mos. and up) Convergys Corporation (BPO) Role Description: JOANN MARIZ FRAN GERALDO -/ -- COMMERCIAL ANALYST I was initially part of Shared Services w/c is January 2017-July 2017 (6 mos.) responsible for taking inbound calls from Pharmaceutical Product Development customers who wants to purchase (Contract Research Organization) merchandise advertised in Home TV Role Description: Shopping networks in the US. Then I was I was performing the role of a project transferred to AT&T prepaid customer service manager. When our company participates in team that handles customer requests such as new bids we build the budget that best suits account activation and set-up, customer the client’s needed services while ensuring queries, troubleshooting and billing concerns. that we obtain the lowest cost possible. I 991-A4 Dagupan St. Tondo, Manila facilitate the preparation of the budget; Philippines 1013 coordinate the review; prepare discount Short Term (below 6 mos.) analysis; perform quality check; secure ADMINISTRATIVE OFFICER PROFILE OVERVIEW approval of the budget and finalize the October 2016-January 2017 (3 mos.) Mariz is a graduate of BS Mathematics and budget proposal. Global Medical Technologies Manila (Functional Medicine) has 8 years of work experience w/c includes Executive Assistant-EVP Merchandising, EXECUTIVE ASSISTANT Quezon City, Philippines Project Management-Contract Research January 2011-October 2016 (5+ years) Role: Office administration Organization, Customer Service & Sales-BPO, New City Commercial Corporation Collection & Account Management-Real (Retail/Merchandising/Logistics) ACCOUNT MANAGEMENT SPECIALIST Estate and Administrative-Functional Role Description: August 2010 – January 2011 (5 mos.) Medicine. She values most the following I was a well-rounded EA to the EVP for Megaworld Corporation principles: integrity, loyalty, excellence, Merchandising and Logistics. My tasks (Real Estate) perseverance and willingness to learn. include office administrative duties; reports Makati City, Philippines preparation, analysis and presentation; policy Role: Collection and after sales PERSONAL DATA review and dissemination; meeting Date of Birth : June 4, 1989 preparation, coordination and post meeting Place of Birth : Manila follow up of action items; troubleshooting of Civil Status : Single inter-department concerns; and Citizenship : Filipino representative to the EVP in social functions Tertiary: Height : 5 ft. and important internal and external meetings. Bachelor of Science in Mathematics Weight : 130 lbs. NCCC Affiliations: Pamantasan ng Lungsod ng Maynila, 2009 NCCC Branch Council – Asst. Chairperson Secondary: NCCC Office Safety and Health – Emergency Jose Abad Santos High School, 2005 Response Team Primary: Trainings: Gen. G. del Pilar Elementary School, 2001 SKILLS and Other Activities Efficient in MS Word/Excel/Power Point Proficient in written and spoken English and Filipino/Tagalog Event coordinator Sunday school teacher EDUCATION Emergency Response Procedure First Aid & Basic Life Support Training Accident Investigation & Reporting Basics of Performance Management & Appraisal Department Store Retail Systems Workshop As of July 2017