Joann Buenavente

JOANN ELLANO BUENAVENTE CUSTOMER SERVICE SPECIALIST #659 BARRO CONCEPCION DULO, TALA CALOOCAN CITY-- Dedicated customer service professional with knowledge of service and multitasking abilities. Committed in maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Committed in ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer best practices and adept at exploring different solutions to address customer needs effectively. Skills Complaint Resolution Consultative Sales Technical Skills Decision making Skills Team player Interpersonal Skills WORK HISTORY Movember 2019 – June 2024 Iqor PH, Quezon City Philippines Customer service representative/Technical Support Providing technical support for internal end users on routine hardware and software problems including troubleshooting and diagnosing basic problem with computer equipment. Serves customer by providing product and service information and resolving product and service problems. JULY 2018 – October 2019 Teletech INC, Quezon City Philippines Customer Service Representative (Sales and Service) Provides assistance and support to the sales team by responding to customer inquiries, processing orders and maintaining sales-related databases. Responsible in working closely with customer to determine their needs, answer their questions about product inquiries and recommend right solutions. January 2016 - June 2016 Sykes Asia INC, Mandaluyong City Customer Service Representative Manages customer’s concerns with the objective of maintaining positive customer relationships with an organization. Addressing customer’s concerns, answer their question, and assist them with their needs. EDUCATION UNIVERSITY OF CALOOCAN CITY Bachelor of Arts in Communication College Degree- Tala High School Secondary Level- Deparo Elementary School Elementary Level- SOFTWARE CRM Dos based System Microsoft Support hub Order taking tools