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https://www.linkedin.com/in/joanarose-santos-b49b9618a
General Virtual Assistant
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EDUCATION
EDUCATION
OUR LADY OF FATIMA
OUR
LADY OF FATIMA
UNIVERSITY
UNIVERSITY
Lagro, Quezon City
Lagro, Quezon City
Nursing (Oct 2012)
B.B.S
S. in
Nursing (Oct 12, 2012)
Registered Nurse
PERSONAL
INFORMATION
PERSONAL
Date
of Birth: 16 August 1990
INFORMATION
Religion: Catholic
Height:
Date of5’Birth: 16 August 1990
Weight:
lbs
Religion:110
Catholic
Eye
Color:
Height:
5’ Black
Parent/Guardian:
Weight: 110 lbs Juliet L. Santos
Eye Color: Black
Parent/Guardian: Juliet L. Santos
ADDITIONAL SKILLS
ADDITIONAL
SKILLS
•Proficient in English
•Knowledgeable in Global
CRM
•Time Management
•Multi-tasker
•Computer Literate
CAREER
OBJECTIVE
Hard-working professional with 4.5+ year of experience and a
proven knowledge of customer communications, customer service
and records management. Aiming to leverage my skills to
successfully fill the General Virtual Assistant role at your company.
PROFESSIONAL
EXPERIENCE
CREDENTIALING ANALYST
Reed Elsevier Shared Services Philippines, Diliman,Quezon City
May 2017 – December 2019
• Credentialing US Law Firms and international retail
customer who are requesting Public Records access in
LexisNexis
• Generated and updated complete and accurate
customer's information in Global CRM
CUSTOMER SUPPORT REPRESENTATIVE
Convergys, Eton Centris, Quezon City
Sep 2016 – May 2017
• Handled inbound general customer support for
Suntrust Bank
• Educated customers about billing, payment
processing, and support policies and procedures
• Investigated and resolved customer inquiries and
complaints quickly
FRAUD PREVENTION SPECIALIST
Alorica, Eton Centris, Quezon City
Apr 2015 – Sep 2016
•Handled fraud customer support for Barclays US
Credit Card
•Reviewed reports and individual transactions which
appeared suspicious to uncover possible fraudulent
activity
• Gathered evidence, which included recorded and
written statements, financial documentation and
additional supporting documents for investigation of
fraud
I hereby attest that all information contained herein is true and correct
Joana Rose L. Santos
Applicant
