Joana Rose Santos

I have almost 3 years of experience as a Credentialing Analyst for Law Firms and Retail customers internationally for LexisNexis Risk Solutions Operation. Most of my work involves email management, data research, data gathering, maintaining confidentiality and security of Public Records access and updating information on CRM. I also do administrative work where I scheduled meetings and calls for our customers. I also had a 4.5-year Customer Service Representative experience in the BPO industry. I mostly handled the Financial account. I was a former Fraud Specialist for a US credit card and a Customer Support Representative for a US retail bank. Also, I have experience in Telco and Airline accounts (project-based Most of the accounts were through voice.