Joana Mae Olivar
-•- [LinkedIn URL]
OBJECTIVE
Dedicated Virtual Assistant specializing in research and customer experience, my objective is to leverage my
expertise in detailed data analysis and exceptional service delivery to enhance operational efficiency and elevate
customer satisfaction, ensuring seamless and informed client interactions.
CORE COMPETENCIES
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Communication Skills
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Time Management
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Technical Proficiency
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Research Skills
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Adaptability and
Flexibility
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Confidentiality and Ethics
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Attention to Detail
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Customer Service
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Problem-Solving
TOOLS PROFICIENCY
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Google Suite
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Active Campaign
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WordPres
s
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HubSpot
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Microsoft
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Klaviyo
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Wix
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Salesforce
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Zendesk/Gorgias/Fresh
desk
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Kajabi
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Notion
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Calendly
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Canva/Adobe Spark
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Shopify
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Dropbox
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WooCommerce
EXPERIENCE
Fygg
California
Customer Service
Dec 2023 - June 2024
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Handling customer inquiries
Processing orders and shipments
Keep detailed records of customer interactions, transactions, and feedback to help improve future service
and resolve recurring issues.
Processing refunds
Following up on orders, inquiries, etc..)
Ask the Dentist
California
Support Specialist / VA
June 2020- present
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Customer Service - Handling complaints and issues promptly and efficiently
Joana Mae Olivar
-•- [LinkedIn URL]
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Research - Gathering information from diverse sources such as surveys, interviews, and online
databases.
Blog/Website Management - Formatting blog posts
Social Media - Manage social media channels, creating engaging content, monitoring trends, and
interacting with followers.
Project Management- Oversee various projects, ensuring timelines are met and resources are allocated
efficiently.
Email (Inbox) Management - Flagging important messages that need a reply
Email Marketing - Managing the newsletter
Podcast Management - Organizing episode content, Scheduling content
Olivar Construction Services
Philippines
Administrative Assistant
Jan 2020 - Jun 2020
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Organizing and maintaining files, records, and databases.
Managing client’s calendar/schedule
Supporting project managers with research, documentation, and coordination.
Arranging meetings, appointments, and travel plans
Generating reports
Data entry
Processing payments
Beauty Box PH
Philippines
Executive Assistant
Jul 2018 - Nov 2019
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Handling personal tasks for the executive, such as errands or personal appointments.
Screening calls and visitors, managing access to the executive.
Conducting research on various topics as needed.
Online file management (in Google Drive,Dropbox, etc.)
Drafting presentation slides
Preparing agendas
Art House MNL
Philippines
Administrative Assistant
May 2017 - Feb 2018 ·
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Conducting research, gathering data, and preparing summaries or reports.
Uploading presentations on Slideshare or Prezi
Drafting responses
Providing administrative support to various teams or departments as needed.
Responding to inquiries, handling complaints, and providing assistance to customers or clients.
EDUCATION
Rizal technological University
Bachelor of Science in Office Administration-