Joana Olivar

Joana Mae Olivar -•- [LinkedIn URL] OBJECTIVE Dedicated Virtual Assistant specializing in research and customer experience, my objective is to leverage my expertise in detailed data analysis and exceptional service delivery to enhance operational efficiency and elevate customer satisfaction, ensuring seamless and informed client interactions. CORE COMPETENCIES ● Communication Skills ● Time Management ● Technical Proficiency ● Research Skills ● Adaptability and Flexibility ● Confidentiality and Ethics ● Attention to Detail ● Customer Service ● Problem-Solving TOOLS PROFICIENCY ● Google Suite ● Active Campaign ● WordPres s ● HubSpot ● Microsoft ● Klaviyo ● Wix ● Salesforce ● Zendesk/Gorgias/Fresh desk ● Kajabi ● Notion ● Calendly ● Canva/Adobe Spark ● Shopify ● Dropbox ● WooCommerce EXPERIENCE Fygg California Customer Service Dec 2023 - June 2024 ● ● ● ● ● Handling customer inquiries Processing orders and shipments Keep detailed records of customer interactions, transactions, and feedback to help improve future service and resolve recurring issues. Processing refunds Following up on orders, inquiries, etc..) Ask the Dentist California Support Specialist / VA June 2020- present ● Customer Service - Handling complaints and issues promptly and efficiently Joana Mae Olivar -•- [LinkedIn URL] ● ● ● ● ● ● ● Research - Gathering information from diverse sources such as surveys, interviews, and online databases. Blog/Website Management - Formatting blog posts Social Media - Manage social media channels, creating engaging content, monitoring trends, and interacting with followers. Project Management- Oversee various projects, ensuring timelines are met and resources are allocated efficiently. Email (Inbox) Management - Flagging important messages that need a reply Email Marketing - Managing the newsletter Podcast Management - Organizing episode content, Scheduling content Olivar Construction Services Philippines Administrative Assistant Jan 2020 - Jun 2020 ● ● ● ● ● ● ● Organizing and maintaining files, records, and databases. Managing client’s calendar/schedule Supporting project managers with research, documentation, and coordination. Arranging meetings, appointments, and travel plans Generating reports Data entry Processing payments Beauty Box PH Philippines Executive Assistant Jul 2018 - Nov 2019 ● ● ● ● ● ● Handling personal tasks for the executive, such as errands or personal appointments. Screening calls and visitors, managing access to the executive. Conducting research on various topics as needed. Online file management (in Google Drive,Dropbox, etc.) Drafting presentation slides Preparing agendas Art House MNL Philippines Administrative Assistant May 2017 - Feb 2018 · ● ● ● ● ● Conducting research, gathering data, and preparing summaries or reports. Uploading presentations on Slideshare or Prezi Drafting responses Providing administrative support to various teams or departments as needed. Responding to inquiries, handling complaints, and providing assistance to customers or clients. EDUCATION Rizal technological University Bachelor of Science in Office Administration-