Joan V. Mendez

JOAN V. MENDEZ Zone3 Canaman Camarines Sur 4402| - |- Profile Enthusiastic Acquisition and Transaction Coordinator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. . Motivated to learn, grow and excel in Sales Environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Real Estate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Team Manager with over 8 years of experience in Sales. Customer Service and Outbound Collections campaigns. Excellent reputation for resolving problems and improving customer satisfaction.. Experience Transaction Coordinator |January 2021 - June 2022 Handled administrative duties related to buying and selling a home. Organized all documents and were submitted accurately and on time Scheduled inspections of the property, and coordinated with sellers for property access when needed Closely monitored the contingency periods and timeframes for all parties. Maintained contact throughout the transaction with all parties. Merchant Sales Representative| October 2020 - September 2021 Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies. Appointment Setter| October 2020 - JANUARY 2021 Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Acted as the first point of contact and set appointments for prospective clients. Addressed client inquiries and updated database information. Team Leader/ Outbound Collections| Quantrics Naga | NOVEMBER 2019 - AUGUST 2020 Ensured that every team member are well equipped and confident when talking to clients. Mentored and coach team members from goal setting to delivering within the target/metrics. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. Monitored each team member's performance in a daily basis. Team Manager/Associate Manager| Sutherland CamSur | April 2017 - November 2019 Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures. Drove performance of staff by creating incentives and a positive work atmosphere and administering recognition and rewards programs. Evaluated staff's performance and coached and trained team members, increasing quality of work and employee motivation. Developed and delivered new hire transition training and quality assurance programs, increasing new-hire and tenured employee retention. Team Manager, BILLING and Sales| Sutherland CamSur | JULY 2012 – MARCH 2017 Identified and corrected deficient performance and behaviors to achieve maximum productivity. Met with clients to maintain communication to enhance teams' execution of new products/services. Led employee relations through effective communication, coaching, training, and development. Facilitated meetings to communicate team performance goals and results. Intuit Customer Care Callback Sales Specialist/Subject Matter Expert |Sutherland CamSur| Sutherland CamSur | aUGUST 2010 – JUNE 2012 Supported enterprise and business goals by introducing new product and service offerings. Designed and prepared technical reports, studies and related documentation. Intuit Customer Care | Sutherland CamSur | APRIL 2009 – JULY 2010 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information. Customer Service Representative TIER II| SITEL Libis Q.C| AUGUST 2008 – MARCH 2009 Processed customer adjustments to maintain financial accounts. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Education Bachelor of Arts Social Sciences (Social Anthropology – Psychology)| June 2004 - June 2008 | University of The Philippines, UP Baguio Skills & Abilities Excellent Supervisory Abilities Communication and Customer Service Skill Excellent interpersonal and communication skills Outbound Collection and Telemarketing Skill Reporting familiarity Process implementation Revenue Generation Sales professional Data Entry Staff Management Data trending