Joan Salandron

JOAN SALANDRON Objective To leverage my diverse experience in customer support, technical troubleshooting, processing to deliver billing operations, exceptional service and and order support efficiency and care. Work Experience live:.cid.bf62a3af7d334e0a Kilolog Lower Bala Magsaysay Davao del Sur Feb 2025 Aug 2025 Largo.AI Email Outreach Specialist Identified and engaged potential leads through personalized email campaigns using HubSpot and LinkedIn. Supported sales efforts by building targeted contact lists and following up to drive interest and conversions. Education Bachelor of Elementary Education Nov 2019 2014 - 2018 July 2025 - IQOR Davao Customer Support | Quality Analyst | Chat Support Worked as Sales specialist, Customer support. Quality Analyst and Chat Support Helped 30+ customer every day with positive attitude Expertise and focus on customer satisfaction Assisting customer’s in processing their order, Inbound/Outbound calls payment and Technical issues Evaluated 60 calls daily and provided coaching to the Order Processor agents Chat Support Managed over 50 email inquiries daily and conducted Quality Analyst customer support. inbound follow-up calls to ensure timely and effective Google Workspace Jan 2019 HubSpot Dec 2019 - VXI Davao Tech expert | Billing | Order Processor Experienced in providing technical support, managing billing operations, and processing customer orders to ensure seamless service delivery and client satisfaction June 2018 Dec 2018 IQOR Davao Customer Support Working with supplier or vendor. Provided comprehensive customer support by resolving billing inquiries, processing orders, and coordinating delivery follow-ups to ensure a seamless client experience