Joan Salandron

I’m a customer support professional with over 6 years of experience in the BPO industry, specializing in customer service, chat support, and quality assurance. I’ve handled everything from credit applications, placing orders, tracking shipments, returns, processing payments, and billing concerns to basic troubleshooting. My experience as a Quality Analyst also helped me sharpen my attention to detail and understand what makes a truly excellent customer interaction. In my lead generation background, I’ve helped identify qualified prospects and build targeted contact lists using tools like HubSpot and LinkedIn.