JOAN OLISA.
Project manager/Executive Assistant
PROFESSIONAL SUMMARY
Executive Assistant & Project Manager with 4+ years of experience supporting C-level executives, managing
end-to-end projects, and optimizing business operations. Skilled in stakeholder management, meeting
coordination, travel arrangements, and budget tracking. Proven track record in Learning & Development, sales
coordination, and cross-functional team collaboration, with expertise in streamlining workflows, preparing reports,
and maintaining confidential records. Proficient in project management and CRM tools, including Airtable, ClickUp,
HubSpot, and Microsoft Office Suite. Adept at calendar management, client onboarding, email and chat support,
document preparation, and SOP creation. Known for anticipating executive needs, improving team efficiency, and
delivering high-quality results in fast-paced environments.
SKILLS
● Administrative Support: Email/Calendar management, Stakeholder Management, Vendor management,
communication management, Transcription and Meeting management, Data entry, Research and
Reporting.
● Operations management: Document Management, Document Creation, SOP, Business process
Documentation, workflow creation, and management
● Communication: Slack, Gmail, Outlook, Presentation skills, Zoom, Teams
● CRM: Trello, Asana, Monday.com, ClickUp, Notion, Airtable
● IT: MS Office tools, Google Suite, MS Project, ChatGPT, Canva
WORK EXPERIENCE
Executive Assistant/Project Manager, Northleon Media Company, USA, June 2025 - Present
● Researched and advised on the implementation of a CRM system (Clickup), leading to a 45% increase in
operational efficiency within the first quarter.
● Developed detailed business process documentation and created Standard Operating Procedures
(SOPs) to ensure consistency across company operations.
● Organized and maintained the company’s digital filing system on Google Drive, speeding up document
retrieval by 40%.
● Managed the end-to-end video production automation/social media automation project, coordinating
teams and resources to deliver on schedule and within scope.
● Leveraged AI tools (Runway, ElevenLabs, Make.com) to automate content creation, reducing production
time by 20%.
● Managed and optimized social media handles using Meta-Business Suite, developed and executed content
calendars to increase brand visibility and audience engagement.
Executive Assistant/Operations Manager, Saygenics Consult,
May 2024 - June. 2025.
● Provide high-level executive and operational support to a business coach, ensuring daily operations
run smoothly and client engagements are efficiently managed.
● Scheduled meetings via Calendly, reducing scheduling conflicts by 40%. Managed the CEO's daily
calendar and coordinated meetings, maintaining seamless communication.
● Prepared Standard Operating Procedures (SOPs) and business process documentation to streamline
workflows, improve consistency, and support business scalability.
● Develop and optimize client onboarding processes, including welcome emails, intake forms,
and orientation materials, ensuring a professional and seamless client experience.
● Manage and update the coach’s project workflows in Notion, tracking deliverables and deadlines to ensure
coaching programs and projects stay on schedule.
● Prepare visually compelling presentation decks and resources in Canva for coaching sessions,
workshops, and online courses.
Executive Assistant, Nigeria Communications Commission
July 2023 - June 2024
● Managed daily operational support, including preparing detailed meeting agendas, summaries, and
work schedules for staff, ensuring smooth team coordination and task execution.
● Oversaw inventory and stock intake processes, maintaining accurate records and supporting timely
replenishment to avoid operational delays.
● Delivered frontline customer support, handling 100+ calls and email inquiries daily, achieving rapid
resolution and maintaining high client satisfaction.
● Utilized Google Workspace tools (Docs, Sheets, Calendar, Gmail) to streamline communication,
document preparation, and data tracking across departments.
● Coordinated administrative workflows and operational duties to support management, contributing to
improved internal efficiency and responsiveness.
Virtual Assistant, Fabz Investment & Integrated Services.
Dec 2022 - Oct 2024
● Managed the setup and launch of the company’s onsite automobile store and online e-commerce
platform, ensuring smooth operational readiness.
● Coordinated with vendors and suppliers to ensure timely delivery and display of automobile inventory,
contributing to a 15% increase in opening week sales.
● Managed product listings, descriptions, and pricing updates for the online store, ensuring accuracy and an
optimized customer shopping experience.
● Responded to an average of 50+ customer inquiries daily via phone, email, and chat, maintaining a
95% customer satisfaction rate.
● Supported the CEO and sales team in processing 70+ sales orders monthly, generating invoices, and
ensuring all transaction records were up to date.
EDUCATION & CERTIFICATION
Bachelor of Science, Zoology
IT Support Course
Google Project Management
Virtual Assistant Program
Hands-On Project Management
LANGUAGES
•
Fluent English (Spoken & Written)
Delta State University
Digital Witch Support Community
Google x Coursera
ALX
HOPM Course
2014
