Joan Muthoni

JOAN MUTHONI ADMIN EXPERT | SOCIAL MEDIA SPECIALIST -- https://joanportforlio.my.canva.site/ SUMMARY Results-driven professional with over 8 years of experience in sales, business development, social media management, and administration. Proven ability to exceed sales targets, drive business growth, and enhance brand visibility through strategic marketing initiatives. Skilled in team leadership, client relationship management, and leveraging digital tools to achieve measurable results. KEY SKILLS Sales & Business Development: Proven ability to exceed sales targets, manage key accounts, and drive revenue growth. Client Relationship Management: expertise in building and nurturing client relationships to ensure satisfaction and retention. Social Media Management: skilled in creating and executing strategies across Facebook, Instagram, TikTok, and LinkedIn, increasing engagement and brand awareness. Content Creation: Proficient in Canva, Adobe Premiere Pro, and video editing tools to design compelling marketing content. Data-Driven Marketing: experienced in using tools like Google Analytics, Facebook Pixel, and Hootsuite for campaign analysis. Administrative Efficiency: Expert in managing schedules, document organization, and supporting executive teams to optimize operations. PROFESSIONAL EXPERIENCE DIGITAL MARKETING & E-COMMERCE COORDINATOR (REMOTE) 1688.TECH China JAN 2024- PRESENT Managing 1688.Tech Kenya's digital marketing strategy, including content creation, social media campaigns, and paid advertising. Developing engaging social media content to drive customer engagement and increase brand awareness. Handling customer inquiries across multiple online platforms, ensuring timely and effective responses. Coordinating with the China-based warehouse team to facilitate seamless order processing and shipping. Tracking and analyzing social media and e-commerce performance, optimizing strategies for better ROI. Liaising with potential business partners and importers to establish collaborations and increase customer reach. CUSTOMER SERVICE REPRESENTATIVE (REMOTE) KEYSH GRAPHICS JAN 2021-MAY 2024 Provided virtual customer support, managing inquiries via email, social media, and live chat. Assisted clients in placing orders and resolving product-related queries efficiently. Managed social media engagement, responding to customer concerns and enhancing brand credibility. Maintained organized records of customer interactions, ensuring smooth resolution of complaints. Collaborated with the digital marketing team to improve customer engagement strategies. PROFESSIONAL EXPERIENCES SALES DEVELOPMENT SUPERVISOR & STORE MANAGER SAFARICOM PLC UNDER HUAWEI MOBILE FEB 2020- DEC 2020 Led a sales team that consistently exceeded monthly targets by 10%. Managed store operations, reducing inventory discrepancies by 15%. Improved operational efficiency by restructuring workflows, resulting in a 20% productivity increase. Delivered excellent customer service, achieving a 95% satisfaction rating. ADMINISTRATIVE ASSISTANT & DIGITAL MARKETING FANAKA REAL ESTATE SEP 2019-JAN 2020 Spearheaded digital marketing campaigns that increased web traffic by 35% and lead conversions. Managed customer inquiries, achieving a 97% satisfaction rate through efficient communication. Improved document retrieval systems, cutting down access times by 40%. Supported company events, ensuring seamless execution and logistics. EDUCATION DIPLOMA IN BUSINESS ADMINISTRATION Mount Kenya University 2016 - 2018 CERTIFICATE OF COMPLETION – VIRTUAL ASSISTANT PROGRAM ALX Africa 2024 CERTIFICATE IN COMPUTER PACKAGES Lamu Technical TOOLS & SOFTWARE PROFICIENCY Social Media Tools: Hootsuite, Buffer, Sprout Social, Meta Business Suite. Design Tools: Canva, Adobe Premiere Pro, CapCut, Adobe Express, Leornado AI. Sales Tools: Salesforce, Zoho CRM. Marketing Analytics: Google Analytics, Facebook Insights, Mailchimp. Project Management: Trello, Asana, Slack. Administrative Tools: MS Office Suite (Word, Excel, PowerPoint), Google Workspace. CERTIFICATIONS & ACHIEVEMENTS Employee of the Year—Transsion Holdings| 2022 Contributing Writer | University Newsletter| Mount Kenya University| 2017 REFEREES Available upon request 2014