Joan Mira

JOAN MIRA-QUINTIA VIRTUAL ASSISTANT- • - • Bulacan, Philippines PROFESSIONAL SUMMARY 5 years of experience in staffing coordination, facilitation/POC, account reconciliation, and billing. Reduced customer service errors by 80% in 3 months and generated $100,000 in cost savings in 1 year. Improved customer service satisfaction by 60% in 2 years and created Salesforce dashboards to improve efficiency. KEY SKILLS Self Motivation Microsoft and Google Creativity Canva and Adobe Photoshop Communication Skills Email and Chat Software Tools Collaboration Skills Communication (Skype, Whatsapp and Slack) Problem-Solving Skills CRM (Salesforce and Pipefy) Time Management Skills Tracking tool (Trello) EXPERIENCE 2021 – PRESENT United Rehab Group - Anaheim STAFFING COORDINATOR Collaborated with business leaders to identify staffing needs and develop strategies to attract and retain top talent Developed an effective schedule to ensure adequate staffing and efficient workflow Monitored and adjusted staffing levels to meet fluctuating demand Responsible for identifying the company’s staffing needs, scheduling of work, and preparing day-to-day reports Demonstrated my ability to meet the company’s employee requirements and to secure an amicable working environment Ensures the compliance of all staffing procedures with the company policies and legal standards Improved staffing accuracy from 50% to 97% in 2 months. Reduced time to fill positions by 50% in 6 months, increasing efficiency. 2016 - 2019 FACILITATOR / POC Created reports and documents as required per project Accenture Inc - Philippines Learned and followed all policies and procedures, resulting in fewer mistakes and improved customer service Worked with project managers to develop and implement strategies for cost savings and resource optimisation Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe Implemented strategies to address the gaps and any learning opportunities Managing and creating Salesforce dashboard 2014 - 2016 ACCOUNT RECONCILIATION / BILLING Accenture Inc - Phillipines Assisted with reconciliation of health insurance accounts and generated monthly bank reconciliation reports Assisted with medical billing and coding, including entering patient information into the billing system Reconciled customer accounts to ensure accurate billing Assess and resolve non-standard and standard issues or problem EDUCATION 2010 -2023 Caloocan City - Philippines REFERENCE UPON REQUEST UNIVERSITY OF CALOOCAN CITY Bachelor of Science in Computer Science