Joan Mira

Experienced virtual assistant with 5 years in staffing coordination, facilitation/POC, account reconciliation, and billing. Reduced errors by 80% in 3 months, generating $100K in cost savings. Improved customer service satisfaction by 60% in 2 years. Skilled in attracting top talent, ensuring staffing efficiency, and optimizing workflow. Proficient in Microsoft, Google Suite, Canva, Photoshop, email/chat tools, Skype, Whatsapp, Slack, Salesforce, Pipefy, and Trello. Highly motivated, creative, and detail-oriented with excellent communication, collaboration, problem-solving, and time management skills. Available for both short-term and long-term projects. Let's discuss how I can support your success.