Joan Crissa Carlos

Joan Crissa I. Carlos ABOUT ME Professional Summary Results-driven and highly accomplished professional CERTIFICATE/S Lean Six Sigma White Belt 2020 Green Belt 2021 with strong experience in team leadership and executive assistance. Recognized as an overachiever with a commitment to excellence, I bring strong analytical abilities, problem-solving skills, and exceptional communication skills to every role. I am passionate about continuous learning and professional growth, ensuring efficiency, confidentiality, and high-level organizational support while consistently delivering outstanding results. WORK EXPERIENCES Corporate TEAM LEADER TaskUs, Inc. 2018 - 2026 META - Content Moderation ☘☘☘☘☘☘☘☘☘☘ B2B SALES REPRESENTATIVE Core Competencies & Experience Directed daily team operations while ensuring adherence to SLAs and KPIs Led performance management, coaching, and training to develop high-performing teams Fostered a collaborative and positive work environment through effective communication and issue resolution Acted as liaison between management, clients, and team members to improve service delivery and client satisfaction Provided high-level Executive Assistant support, including calendar management, email correspondence, meeting coordination, and administrative oversight Maintained strict confidentiality and integrity in handling sensitive executive information Demonstrated strong analytical thinking, problem-solving, and decision-making skills Exceptional attendance record with consistent punctuality and reliability. Heller Sourcing Hongkong, Inc. 2017 - 2018 The/Studio: Hero Patches ☘☘☘☘☘☘☘☘☘☘ APPOINTMENT SETTER / COLLEGE ADVISOR Acquire BPO / Shore Solutions 2015 - 2017 Milan Institute of Cosmetology ☘☘☘☘☘☘☘☘☘☘ CLAIMS & BENEFITS ADVISOR Hinduja Global Solutions 2013 - 2015 META - Content Moderation ☘☘☘☘☘☘☘☘☘☘ TECHNICAL SUPPORT REPRESENTATIVE Teletech Philippines 2013 Telstra Australia ☘☘☘☘☘☘☘☘☘☘ BILLING AND SALES REPRESENTATIVE Sitel Philippines 2012 -2013 Pitney Bowes Stamps ☘☘☘☘☘☘☘☘☘☘ CUSTOMER SERVICE REPRESENTATIVE Results Manila 2011 - 2012 Virgin Mobile: Assurance Wireless WORK EXPERIENCES NICHE SPECIALIZATIONS Virtual Community SENIOR OPERATIONS MANAGER HomeDesk 2018 - 2020 Handled multiple campaigns: Retail, Loans, Insurance, and Healthcare ☘☘☘☘☘☘☘☘☘☘ CLIENT SUPPORT MANAGER Yokly 2022 - 2024 Cadenza Music Academy ☘☘☘☘☘☘☘☘☘☘ EXECUTIVE VIRTUAL ASSISTANT Agentis Consulting Ltd. 2024 - 2025 GoHigh Level Moderator ☘☘☘☘☘☘☘☘☘☘ EXECUTIVE ADMIN ASSISTANT Servedia Agency 2025 - Current (Part Time) GoHigh Level Moderator Tech Team Support PROGRAM TOOLS Technical Skills | Tools & Applications CRM & Automation Platforms: GoHighLevel HubSpot Project Management Tools: Operations Management (Virtual / Remote Teams) End-to-end remote operations oversight SLA & KPI performance tracking Cross-functional team leadership Workflow optimization & process improvement Campaign management (Retail, Loans, Insurance, Healthcare) Quality assurance & performance coaching Client Support & Account Management Client relationship management Escalation handling & conflict resolution Customer experience optimization Service delivery improvement Retention & satisfaction strategy Communication bridge between leadership & clients Executive & Administrative Support High-level calendar & inbox management Executive correspondence & stakeholder coordination Meeting preparation & documentation Confidential information handling Administrative systems organization Executive reporting support ClickUp Communication & Collaboration: Slack Microsoft Teams Zoom Google Meet Administrative & Productivity Tools: Google Workspace (Docs, Sheets, Drive, Calendar) File Management & Cloud Storage: Google Drive OneDrive Scheduling & Calendar Management: Google Calendar Time Management & Productivity Tracking: Hubstaff Time Doctor EDUCATION Polytechnic University of the Philippines Bachelor of Science in Food Technology 2008 - 2010 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA) Basic Korean Language (2022 - 2023) Caregiving (2023 - 2024) Basic Spanish Language (2025 - 2026) Project & Platform Management Project coordination & execution Task delegation & deadline tracking Virtual team collaboration GoHighLevel platform moderation Tech team coordination CRM management & workflow automation Virtual Business & Community Management Online community moderation Digital operations management Process documentation (SOP creation) Remote team communication management Cross-platform administrative oversight Strategic Freelance Business Support & Service Excellence Dedicated to delivering premium, client-centered virtual support Proactive problem-solving with a solutions-driven mindset Strong ownership mentality and accountability in every project High standards of professionalism, confidentiality, and integrity Adaptable across industries while maintaining service excellence Committed to exceeding expectations and driving measurable results