Joan Crissa Carlos

I am a results-driven Virtual Executive Assistant with a strong foundation in operations management, team leadership, and client success. With nearly a decade of experience in remote environments, I specialize in supporting executives, optimizing workflows, and ensuring seamless day-to-day operations across cross-functional teams.

My background includes leadership roles at TaskUs and executive support positions with Agentis Consulting Ltd. and Servedia Agency, where I provided high-level administrative oversight, calendar and inbox management, stakeholder coordination, and platform moderation through GoHighLevel.

Beyond executive support, I bring a strong operations mindset shaped by my experience as a Senior Operations Manager and Client Support Manager. I have successfully:

• Managed SLA & KPI tracking for remote teams
• Led performance coaching and quality assurance initiatives
• Handled client escalations and retention strategies
• Built and documented SOPs for scalable operations
• Coordinated tech teams and CRM workflows
• Optimized internal systems using ClickUp, HubSpot, and GoHighLevel

I am Lean Six Sigma certified (White & Green Belt), giving me a structured, process-driven approach to problem-solving and continuous improvement.