Joan Alano

JOAN OLARAN ALANO Block 10 Lot 28 Alicante St. Camella Cerritos Heights, Phase 1, Daang Hari, Molino 4, Bacoor, Cavite, 4102 Philippines Email Add:-Cellphone No.: - / - Professional Summary: Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. • First-hand experience in preparing timely and accurate presentations and reports using sophisticated software. • Adept at completing assignments such as data entry work and transcription within provided timelines. • Proficient in managing social media platforms and handling basic website maintenance and blog management. AREAS OF EXPERTISE • Inbound Calls Management • Data Entry • Website Maintenance • Online Research, Data Mining • Business Scheduling • Travel Planning • Emails Management • Client and Partner Management • Bookkeeping • Proofreading and Editing • Transcription • Video Editing • Wordpress • Microsoft Office • Google Documents, Sheets and Forms • Ebay, Amazon, Shopify lister • Craigslist Ads posting WORKING EXPERIENCE Freelancer (Project based) California, USA Position: Virtual Assistant (Database Management, Landing Page creation) Duties and Responsibilities: - Manage and do landing page thru bootstrap and wordpress - Handle database building duties such as updating email or contact lists - Website management, posting list/ads to social media platform March 2018 – June 2018 Freelancer (Part time) Florida, USA Position: Virtual Assistant (Product Lister, Product Research) Duties and Responsibilities: - Providing outstanding Customer Service by email and social media platform - Researching products in the market using Computer/Internet savvy to ascertain current retail selling prices and obtain detailed product information used for creating high-quality, salable listings - Using the information gathered to add detailed descriptions, pictures and any other relevant information found during research that will help maximize a product’s selling value to an online or offline template - Transferring the template data to major marketplace platforms including but not limited to Amazon, eBay, Shopify, Groupon and our eCommerce store - Reviewing completed listings and ensuring all the information is accurately represented. - Assisting in the order fulfillment process using Shipstation - Working efficiently to meet project deadlines within the set time-frame - Using software applications including but not limited to Excel, Word, Outlook and NetSuite to perform daily task - Engaging conflicts with quick action and positive resolutions February 2018 – Present Freelancer (Project Based) Honolulu, USA Position: Virtual Assistant (Website Developer) Duties and Responsibilities: - Develop a 12-page site using Wordpress March 2018 – April 2018 Freelancer (Part time) Philadelphia, USA Position: Virtual Assistant Duties and Responsibilities: - Virtual Assistant-executing multiple administrative tasks including invoicing, mailers, corporate letters, outreach marketing, data entry, updating data bases. Work independently meeting quick turn-around times and deadlines. Proficient computer skills including uploading completed copy to website, invoice and collected accounts receivable. (utilizing Microsoft Word, Excel, Quickbooks, Power Point) Entered information from hand written forms into a spreadsheet Social Media Management Research various companies for contact information Input order information into spreadsheets and created invoices February 2018 – June 2018 Freelancer (Part time) Australia Position: Virtual Assistant Duties and Responsibilities: - Manage files in electronic forms using applications such as Dropbox and Googles Docs - Website management, updating website pages, gathering information for posting/listing ads February 2017 – Present TELSTRA powered by TELETECH 5 E-Com Bldg., Mall of Asia, Pasay Position: Technical Support Representative Duties and Responsibilities: - Provide technical support for NBN subscribers - Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and - password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Recommend alternative solutions to internet connectivity issues Provide end to end customer service to our customers Listen and understand why the customer has called us and what matters to them Take full ownership to resolve customer queries and deliver what matters to the customer on the first call Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues Work as part of a larger team to create a continuous improvement culture Perform activities meant to increase customer satisfaction November 15, 2016 – February 20, 2017 AFFINITAS INSURANCE BROKERS, INC. 6th Floor, Angelus Plaza Building, 104 V. A. Rufino St. Legaspi Village, Makati City, Philippines 1229 Position: Operations Supervisor Duties and Responsibilities: - Assists the Vice President in the overall administration and supervise the Operations Management Group - Implements and administers the goals, objectives, forms, policies, operating and account management processes and reporting systems - Assigns accounts, organizes work, delegates duties and responsibilities - Ensures and monitors the individual accuracy, effectiveness, efficiency and overall performance of staff - Receives and responds to all communications and questions within the Company’s standard of twenty four (24) hours - Coordinates, resolves and addresses all operations concerns and problems within an acceptable or reasonable amount of time - Provides client with superior customer service through timely and accurate processing and coordination of medical services - Develops, maintains and improves strong and positive relations with all clients, providers and partners - Responsible for reviewing and ensuring accuracy of billing statements - Provides clients with assistance for concerns related to billing - Coordinates, resolves and addresses all billing concerns within an acceptable or reasonable amount of time - Provides client with superior customer service through timely and accurate billing analysis - Provides assistance in website development; Search Engine Optimization; developing Adwords within the website - Provides assistance in computer troubleshooting and networking; windows update and reformat (if need be) October 15, 2007- March 31, 2016 AMDATEX LAS PIÑAS SERVICES, INC. (formerly ADEC Solutions, Inc.) La Fuerza, Compound Alabang-Zapote Road, Las Piñas City Position: Business Process Associate Task: Searching latest deed of the property with the latest owner of the property, pulling out deed, generating report of the completed search. February 21, 2006-January 30, 2007 SPI TECHNOLOGIES, INC. Pascor Drive, Sto. Niño, Parañaque City Position: Logistic Staff Task: e-filing, batching, checking the completeness of incoming and outgoing documents, generating reports and barcodes of the articles July 4, 2005-January 4, 2006 On-The-Job Training Philippine Health Insurance Corporation Regional Office No. 8 6500 Tacloban City, Leyte Task: Clerical Works April 12, 2004-May 7, 2004 TRAININGS AND CERTIFICATIONS GOOGLE ADWORDS FUNDAMENTALS November 18-19, 2014 Marie Lu, Trainer, Google Partner Academy Wide Out Workforces, Inc. SEARCH ENGINE OPTIMIZATION June 29-30, 2014 Joandlyn V. Mariano, Instructor Inventive Media WORDPRESS CONTENT MANAGEMENT SYSTEM June 8-9, 2014 Joandlyn V. Mariano, Instructor Inventive Media CUSTOMER SERVICE EXCELLENCE September 15-16, 2012 Maria Cristina R.B. Gallardo, Speaker CHARACTER REFERENCE Mr. Joseph S. Oseo Vice President – Sales and Marketing / OSG Affinitas Insurance Brokers, Inc. 6th Floor, Angelus Plaza Bldg., 104 V.A. Rufino St., Legaspi Village, Makati City, Philippines 1229 - Mrs. Ann Martha Alayon Human Resource Generalist Affinitas Insurance Brokers, Inc. 6th Floor, Angelus Plaza Bldg., 104 V.A. Rufino St., Legaspi Village, Makati City, Philippines 1229 - Ms. Antonette Licuanan Relationship Manager Affinitas Insurance Brokers, Inc. 6th Floor, Angelus Plaza Bldg., 104 V.A. Rufino St., Legaspi Village, Makati City, Philippines 1229 - PERSONAL DATA Date of Birth Place of Birth Civil Status Gender Citizenship Height Weight Religion : : : : : : : : July 12, 1984 Tacloban City, Leyte, Philippines Single Female Filipino 5’2” 108 lbs. Roman Catholic EDUCATIONAL BACKGROUND Primary : Kapangi-an Central School Salazar St. Tacloban City, Leyte- Secondary : Leyte National High School Ninoy Aquino Avenue Tacloban City, Leyte- College : Course : Eastern Visayas State University Bachelor of Science in Information Technology Major in Computer Software Technology Main Campus, Quarry District Tacloban City, Leyte- I hereby certify that the following information stated above are true and correct. JOAN O. ALANO