Jo-Ann Malinias

Jo-Ann Malinias EMAIL SUPPORT VIRTUAL ASSISTANT THIS IS ME I always work with passion and dedication. I believe nothing is difficult to a person who strives hard like me. I am strongly motivated and would always want to deliver more than what I am expected. HOMEBASED WORK EXPERIENCE Online ESL Teacher SPIIKER ENGLISH Assists Chinese students with their English grammar, pronunciation, sentence construction and the like Helps to enhance the students English communication skills Email Support Representative DIGIAGE MARKETING Respond to email inquiries of Rama Deals customers. Rama Deals is a webstore which offers variety of products online. Process customers request to change/alter order or sometimes cancel an order too. Respond to Paypal disputes to win over the cases filed by the customers CONTACT INFORMATION Email:-Facebook: @jo-annmalinias Skype: jb_malinias LinkedIn: jo-ann-malinias SKILLS Customer Service Skills Clear Phone and Email Support Skills Good Conversationalist Empathy Skills Multi-Tasking Ability CUSTOMER SERVICE & ADDITIONAL EXPERIENCE Marketing Officer Outbound Booker AFP RETIREMENT & SEPARATION BENEFITS SYSTEM NRM CORPORATION Follow-up calls with existing patients of Astra Medical Institute base in Australia to renew their existing program Win back old patients and convince them to signup again with a new program Check with patients the progress of their medication Customer Service Representative SERVICESEEKING.COM.AU Make a call to previous or existing customers who might need help on any job that they need to post on the website in order for them to receive quotes from tradesmen Assist customers in posting a job on the website Follow-up call to customers who just hired someone from the website Update inventory to ensure accuracy of information provided to brokers and individual buyers Assist walk-in clients with their queries and handle phone inquiries as well Project Committee Secretary for Real Estate Joint Venture Projects Prepare monthly sales report and accomplishment reports Coordinate with other departments regarding buyers requests and inquiry Customer Service Representative 24/7 CUSTOMER PHILIPPINES INC. Handle customer’s inquiry on their Optus postpaid mobile accounts Change customers rate plan upon request Perform basic trouble shooting if needed Travel Representative Customer Service Facilitator AFFILIATED COMPUTER SERVICES INC. SOLID ELECTRONICS CORPORATION Responsible to check and make sure that a passenger’s reservation is good to go Contact airlines for any other possible flight options if a need arises Inform passengers with any single change on their itinerary to avoid inconvenience Front liner assisting Sony customers with their complaints and inquiries Communicates with Sony Philippines if a need arises Monitor in and out of parts installed in every units for repair to avoid discrepancies Customer Service Representative VISION-X INC. Handle customer’s inquiry about their AT&T home phone account Change customers rate plan or features on the account upon their request ACADEMIC BACKGROUND University of the Philippines in the Visayas COLLEGE OF MANAGEMENT Graduated with a Bachelor's Degree in Business Administration Major in Marketing, 2000 Saint Mary's Academy of Capiz (High School) GRADUATED BATCH 1996