Jo Ann

JO-ANN G. ABULENCIA Address: 98 Quesban Calasiao Pangasinan Mobile No.: -/- Email Address:- Professional Appointment Setter/ Customer Service/ Cold Calling/ VA Top Rated Plus on Upwork A Skilled communicator with a vast of 8+ years of experience. in doing Appointment Setting, Customer Service and Telemarketing I have years of intensive training, background, and experience in different types of job categories, I make sure that I maintain an open line of communication between me and my client at any given time. This practice allows business continuity that is vital in customer retention. Proficient and consistent in almost all aspects. Through my experience, I have become adept at overseeing a wide variety of customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction. I make sure that clients are more than satisfied with the service they receive while maintaining a professional relationship with them. I am skilled in the usage of diverse customer engagement software, but are not limited to Mojo Dialer, Zioper, IQdial, Xencall, Vici Dialer, Hootsuite, lead Sherpa, Batch Dialer, Zendesk and Roar. I would welcome the opportunity to speak with you and I am sure after appraisal of my job history and client feedback in my profile, you will see I am an individual with excellent potential. I close with great hopes and aspirations. Client Coordinator | 14 Days to Close November 2017 - February 2019 Verifying Information forwarded by Zillow and Trula Making Secretarial administrative skills that require (email, scheduling, and Texting) I get personal Information Social media Posting (Pinterest, Facebook, and Instagram) Auto Lead: call prospective client via Big purple Dot and using RingCentral for dialing Verify information that was inputted into the system from Zillow and Trula. Get personal information like Address, Date of birth and Social Input Won leads using Pipeliner and Personalized CRM sheet of the company Daly report Inside Sales Agent | Best Tech Recruiters August 2017 - September 2017 Sell Services over the phone specifically Security Agencies and Human Resources Departments for small to medium size Businesses. Sending emails after call Built positive rapport with customers Performed the tasks of gathering and recording customer information, making 50-75 prospecting phone calls to acquire new leads a day. Maintained quality assurance and compliance measures set within the organization and client Sending Daily Reports Appointment Setter/Telemarketer | Georgia Platinum Property Group July 2017 - December 2017 Call prospective clients using MOJO dialer, demonstrated exceptional pitch ability and strong interpersonal skills with a persuasive, positive, and confident approach Scheduled appointments for viewing of properties Ask specific questions in reference to the property and of how much they wanted to sell their property as well as answered questions for Clients Input CRM using Podio Recorded contact information of potential clients. Fast paced work environment with an average of 1000 calls per day with 2-or more appointments a week. Outbound/Inbound Telemarketer | 411 Locals December 2014 - May 2017 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Maintain records of contacts, accounts, and orders. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Virtual Assistant/Web Content Developer | Million Clark Production August 2013 - January 2014 Do Content writing, Product review, proofreading and Blog Able to finished task in a timely manner Provides creative services to business externally Do online Communication channels to deliver Services Manage content writing and editing of web copy Publish written articles on websites Update production workflow system Verify final copy before uploading Revise content according to customer feedback Telemarketer/ Appointment Setter | Kirtan Communications August 2012 - June 2013 Possess excellent communication abilities, and organized, professional, courteous and resilient in attempting to make a sale. Since we often take credit card information, we are trustworthy and own at least basic math skills. Taking basic information from the clients Trained for pitch by the company for which we work and consists of a greeting, a couple of sentences about the product, and an inquiry as to whether the potential customer would be interested in making a purchase or finding out more information. Contacts customers on behalf of a company for a variety of reasons Education ● AMA Computer University Bachelor's degree, Bachelor of Science in Computer System Design in Programming- Social Link https://www.upwork.com/freelancers/~01d3fe0228bbfbf5a0?viewMode=1 https://www.linkedin.com/in/jo-ann-abulencia-2bb90190/?originalSubdomain=ph Jo-Ann G. Abulencia APPLICANT’ s Signature