Jitin Bakshi

JITIN BAKSHI Mobile:- E-Mail- Seeking assignments in Tours and Travel, Sales, Customer Assistance, Operations in Travel Consulting, Strategic consulting/ Management consulting/ ITES and BPO with an organization of high repute. AN OVERVIEW Nearly 10 years of experience in Inside Sales, Customer service Process operations, Customer Service, Customer Support, CRM etc. Experienced in team management, planning and selling itinerary tour packages and promotional incentives. Resourceful at maintaining business relationship with customers and to achieve quality product and service norms by resolving their travel related critical issues. Skilful at training workforce to enhance efficiencies & assist them to deliver quality services to clients. Excellent communication & relationship management skills with strong analytical, problem solving & organisational abilities. ORGANISATIONAL SCAN Rupy Travel Agency (Owner) Aug 2017-May2020 Key Deliverables: Selling Packages for all destinations Handled DMC by getting quotes and closing deals with the customer Ensuring best customer experience to the clients Handling team and helping them to maintain the quality Maintaining data for the team Maintained good relations with DMC and Customers TUI (Assistant Manager Customer Experience) Feb 2017-Aug 2017 Key Deliverables: Support customers on all post sales activities for Europe and other destinations Handled Franchise post sale files Handling escalation for the team Ensuring best customer experience to the clients Handling team and helping them to maintain the quality Maintaining data for the team Worked on new ideas to improve the process Make My Trip Gurgaon (Sr.Executive Outbound Operations) March 2014-Feb 2017 Key Deliverables: Support customers on all post sales activities Handled B2B agents Helped to setup the process in IBM Chandigarh Ensuring all DSAT customer cases for team are handled well and converted to CSAT Support team members on post sales activities Handled team data WNS Global Services Gurgaon (Sr, Travel Executive) April 2013- March 2014 Key Deliverables: Worked for Travelocity, it was a US inbound process and we were responsible to book hotel rooms, tour packages, flight tickets and car on rent for the customers. I also maintained the data for the team. I also assisted our quality team to improve our team sales. Maintained conversion as per management requirement. . Taj Group of Hotels and Resorts (Sales Coordinator) (Domestic Leisure) June 2010 –Sept 2011 Key Deliverables: Maintained relation with existing travel agents and nurtured new travel agents to do business with us. Prepared monthly, weekly or daily sales targets for the team and maintained data for the existing clients. Attended network and promotional events to develop and maintain contact with potential clients and professional bodies. Maintained a healthy relationship with existing travel agencies by helping them to provide contracted rates and extracted business from new travel agencies. 1589 Manor Hotel Gurgaon (Part of Clarks Group) as Sales Coordinator Nov 2009- May 2010 Key Deliverables: Handled Corporate sales Handled customers query and successfully resolved them Handled large groups such as for Jet, KLM Handled conferences like for Siemens, Nokia etc. EXl Services Noida as Customer Care Executive From October 2006- March 2008 Key Deliverables: Conducting training programs for new recruitments Handled inbound calls and delivered as per the process metrics. Out bounding for the team to maximise CSAT results. Ensured all the customer’s queries were resolved with proficiency. Assisted quality team by monitoring calls and giving feedback to the team. ACADEMIC CREDENTIALS B.Com from Delhi University 2006 TECHNICAL SKILLS Knowledge of MS-office and internet applications, Basic knowledge of Amadeus, Power Point and Excel TRAININGS AND WORKSHOPS Attended different Destination Trainings from their Specialized Trainers. Attended Soft Skill Training. Attended Workshops on Customer Relations and Satisfaction. Attended Training Program on Process Quality. STRENGTHS Goal-driven and passionate about work Worked to retain the clients by providing best services. Reliable Resource Great interpersonal and communication skills Ability to manage relationships with business partners Highly commendable administrative and managerial skills Efficiency in getting the best deals online Receptiveness to new ideas and other people’s insights PERSONAL DOSSIER Date of Birth:4th April 1983 Address:A-66 Ashoka Enclave-2 Sector -37 Faridabad - 121003 Languages Known:English, Hindi DECLARATION I hereby, declare that the information furnished above is true from my side. Jitin Bakshi