Nearly 10 years of experience in Inside Sales, Customer service Process operations, Customer Service, Customer Support, CRM etc**.** Experienced in team management,Customer service, planning and selling itinerary tour packages and upselling. Resourceful at maintaining business relationship with customers and to achieve quality product and service norms by resolving their travel related critical issues. Skilful at training workforce to enhance efficiencies & assist them to deliver quality services to clients. Excellent communication & relationship management skills with strong analytical, problem solving & organisational abilities.