Jisa Mathew

In my previous roles, I have successfully managed implementation projects/product from initial kick-off through post-go-live issue resolution. This included meticulous planning, scheduling, and documentation of client requests and project activities, ensuring clear communication and alignment of outcomes from project meetings. Collaborating closely with customers, Solutions Consulting team members, Product team, and account team members, I have consistently delivered projects to the highest standards of quality and client satisfaction.

I have a proven track record of identifying, tracking, and escalating project/product and product issues/concerns, ensuring timely resolution and mitigation of risks. Additionally, I am adept at providing comprehensive weekly reports on project/issue status to both management and clients, fostering transparency and accountability throughout the project/product lifecycle.

One of my key strengths lies in coordinating all project plans and encouraging active participation from team members in decision-making processes. I believe in fostering a collaborative environment where diverse perspectives are valued and leveraged to drive innovative solutions.

Furthermore, I have extensive experience in managing time allocations and hours tracking throughout the life of projects, ensuring optimal resource utilization and project efficiency.