Jiovanni Billones

Jiovanni Billones Customer Service | Technical Support | Sales PROFESSIONAL SUMMARY CONTACT - Results-driven Sales and Customer Service Professional with 3+ years in BPO, specializing in sales, collections, and financial services. Skilled in customer experience enhancement, team leadership, and securing optimal financing solutions. Expertise in vehicle refinancing, loan options, and payment plans, with a track record of exceeding sales targets in fast-paced environments. - WORK EXPERIENCES Iloilo City Customer Success Representative May 2024 - January 2025 The Savings Group EDUCATION Cabalum Western College Bachelor of Science in Hospitality Management 2017 - 2021 SKILLS Consultative selling & upselling Objection handling & negotiation Customer retention & relationshipbuilding Financial product & service sales (loans, refinancing, insurance) Debt recovery & payment solutions Loan processing & refinancing guidance Credit assessment & risk evaluation Account management & financial advising KPI & performance management Mentoring & training team members Process improvement & strategy development Customer experience optimization Gathered detailed vehicle information from customers to assist in the refinancing process. Provided clear and accurate information on interest rates and payment options for new car loans Matched customers with suitable lenders from a vast network to meet their financial needs. Technical Support Expert July 2022 - May 2024 Asurion - Verizon Asked customers targeted questions throughout troubleshooting to determine smart solutions. Provided clear and concise step-by-step technical support to guide clients. Used remote access to navigate and link to customer computers. Identified system performance issues, providing swift remedial action. Educated service users on new software updates and system capabilities. Collections Specialist October 2021 - July 2022 Nearsol - TMobile ·Chased up overdue paymentsto help in difficult situations and set up payment plans. ·Navigated different debt collection systems and methods. ·Overcame objections by applyingadvanced training and persuasion techniques. ·Mentored new members on scripts, strategies and company information to maximize performance. Subject Matter Expert May 2021 - October 2021 Inspiro Relia Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Evaluated satisfaction scores and provided required training to elevate staff performance in line with customer requests. Identified and resolved customer complaints calmly and professionally to uphold service excellence. Escalations Validator