Jinky M Buhisan
VA /CSR
Dedicated professional with 3 years in BPO, skilled
in customer service and Virtual Assistance
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PROFESSIONAL SUMMARY
Skilled in managing customer inquiries, claims
-Cebu City Philippines
support, and authorizations with a focus on
premium service.
Experienced in order tracking, procurement
coordination, and providing exceptional
customer service.
SKILLS
Proficient in call center operations and building
strong customer relationships for high-value
services.
Customer Service and Support
Logistics Operations
Problem-Solving
Effective Communication
EDUCATION
Financial Management / BSBA-FM
SCSIT
Graduated: May 2019
Independent and Self-Motivated
Proficient in CRM and Logistics
Software
CERTIFICATION
Certified Customer Service
Professional (CCSP)
Awarded by Wipro
MEMBERSHIP
International Customer Service Association
A network for professionals focused on customer
service excellence
EXPERIENCE
Customer Service Representative
United Health Care through Wipro: Assisted
customers with health benefits inquiries,
claims support, and authorization
processing. (Aug 2022 -Aug 2023)
OP360 Parts Source: Managed order tracking
and procurement of hospital equipment for
customers. (Aug 2023 -Jan2025)
