Jinky Marie Zapanta

JINKY MARIE ZAPANTA Career Objective Detail-oriented and proactive professional with strong experience in administrative coordination, operations support, scheduling, document management, and client communication. Seeking an Administrative and Operations Assistant role where I can apply my organisational skills, accuracy, and ability to manage dayto-day office operations while supporting teams and ensuring smooth workflow. Education Saint Theresa’s College of Cebu – Cebu City, Philippines Bachelor of Science in Business Administration, Major in Marketing Management -) Professional Experience Team Leader – The Virtual Hub, Inc. | Dec 2023 – Oct 2025 • Managed daily administrative operations, including scheduling, monitoring task completion, and preparing reports. • Oversaw team documentation, workflow coordination, and client deliverables. • Handled client communication, providing updates, addressing concerns, and maintaining service quality. • Conducted regular performance check-ins, documentation reviews, and coaching sessions. • Ensured alignment with company standards, organised meetings, and maintained team records. Operations Support Assistant – The Virtual Hub, Inc. | Sep 2020 – Nov 2023 • Provided administrative and operational support to international clients. • Managed email inboxes, calendars, call schedules, and internal documents with high accuracy. • Processed financial data, including bank statements and confidential records. • Executed data entry, report generation, and documentation tasks. • Assisted with website updates, outreach campaigns, and operational projects. Marketing Assistant – Digital Kubo | Jul 2019 – Mar 2020 • Supported administrative tasks including inventory monitoring, customer coordination, and event logistics. • Handled proofreading, content preparation, and documentation for client accounts. • Assisted with customer inquiries and maintained product records. Marketing Intern – Uratex Foam Philippines | Apr 2018 – May 2019 • Provided administrative assistance for events and daily operations. • Organized files, managed inventory lists, and supported office documentation. Skills • Administrative and office support • Calendar, email, and schedule management • Documentation and data entry • Operations coordination • Client communication • Microsoft Word, Excel, PowerPoint • Detail-oriented and organised • Languages: English, Cebuano, Filipino Training & Seminars • Leadership TrainingSeminars – Saint Theresa’s College (2016, 2018) • Marketing Talk – Golden Prince Hotel (2019) • Go Negosyo Seminar – University of San Carlos (2016) • Human Nature Seminar – USC (2018) • FAMI Seminar – Cebu IT Park (2018) Affiliations • Auditor, Students in Literature and Arts -) • Auditor, Junior Entrepreneurs’ Society -) • Member, Students in Literature and Arts -) • Member, Junior Entrepreneurs’ Society -) Achievements •Dean’s Lister -) References Available upon request.