Jinky Marie Zapanta

I’m an experienced administrative and operations support professional with more than five years of hands-on expertise in managing daily workflows, coordinating schedules, maintaining documentation, and supporting teams across fast-paced virtual environments. My background includes extensive work as a Team Leader, where I handled scheduling, task monitoring, report preparation, client communication, and performance check-ins while ensuring service quality and smooth team coordination. Before that, I served as an Operations Support Assistant, providing high-level administrative assistance to international clients, managing email inboxes, calendars, and documents, managing financial data, and supporting various operational projects with accuracy and confidentiality.

Throughout my roles, I’ve consistently demonstrated strong organisational skills, a sharp attention to detail, and the ability to manage multiple priorities at once. I’m highly experienced in documentation, data entry, report generation, task tracking, and maintaining structured workflows that keep operations running efficiently. My work often involves handling sensitive information, coordinating with clients, preparing updates, and ensuring that both internal teams and stakeholders stay aligned. These experiences have developed not only my administrative expertise but also my ability to communicate clearly, think proactively, and solve problems before they escalate.

My professional foundation also includes experience, where I assisted with inventory monitoring, customer coordination, and event logistics, further strengthening my capability to handle diverse administrative tasks with ease.

With a degree in Business Administration, major in Marketing Management, I bring both academic grounding and real-world experience to every project I take on. I’m skilled in managing calendars, emails, schedules, internal documents, and operational tasks with consistency and precision. I value structure, clarity, and reliability, qualities clients and teams have depended on throughout my career.

Overall, I take pride in being someone who supports operations from behind the scenes, keeping everything organised, smooth, and moving forward. I’m committed, adaptable, and always ready to contribute to a team’s success while delivering high-quality administrative support.