Jing Demayo

JENALYN DEMAYO Virtual Administrative Assistant - - Muntinlupa, Philippines OBJECTIVE As a detail-oriented Admin Assistant, I am committed to supporting your business with precision and efficiency. With a proven track record in aiding business owners and various other enterprises virtually, I specialize in meticulous results-oriented support. By entrusting me with your tasks, you can redirect your focus towards the most critical aspects of your business with confidence. EDUCATION PROFESSIONAL EXPERIENCE Pamantasan ng Lungsod ng Muntinlupa Virtual Admin Assistant | 02/2025-06/2025 Bachelor's Degree in Psychology- Kidman Law Firm Co | Client Location: Mount Gambier, SA SKILLS Data entry File management Email handling Calendar scheduling Spreadsheet skills Document formatting Product listings Shopify support Customer messages and other general admin tasks PLATFORMS & TOOLS Google Workspace MS Office GoHighLevel ClickUp Tello Asana Lastpass 1Password Zoom Slack Wavebox Go Brunch Later Shopify Amazon Helium 10 Zonguru Wix Wordpress AgencyAnalytics Email and Inbox Management Sorted and prioritised incoming emails to ensure prompt attention to important matters. Cleared and organised the solicitor’s inbox daily, archiving relevant messages and deleting unnecessary or spam emails Conveyancing File Management Entered details of property sales and purchases into legal practice management software. Data Entry and Documentation Performed precise data entry of client, property, and matter details into firm systems. Administrative Office Support Handled spreadsheet tasks, created Word document layouts, and designed simple materials using Canva to support daily administrative needs. File Management and System Uploads Uploaded and downloaded key documents to and from the firm’s legal software and cloud-based storage systems. Confidentiality and Compliance Followed standard procedures to uphold confidentiality and data integrity. Virtual Admin Assistant | 09/2024-11/2024 Pathway Planning | Client Location: Brisbane, Queensland Administrative and Communication Support Served as the primary point of contact for the NDIS Director, handling inquiries and emails. Prepared contracts for employees, including social workers and house managers. PROFESSIONAL EXPERIENCE Administrative and Communication Support Served as the primary point of contact for the NDIS Director, handling inquiries and emails. Prepared contracts for employees, including social workers and house managers. Employee and Timesheet Management Approved staff timesheets on ShiftCare, ensuring accuracy for payroll processing. Managed employee records, including onboarding new hires in BrightHR. Social Media and Task Coordination Created and updated social media content calendars, ensuring consistent posting. Published content across platforms to enhance organizational engagement and presence. Used Microsoft Planner to organize tasks, set reminders, and improve team collaboration. Research and Meeting Support Conducted research for projects and initiatives related to NDIS services. Attended meetings, tracked action items, and followed up on tasks with relevant staff. Task Management and Prioritization Monitored and prioritized pending tasks, ensuring timely completion and alignment with goals. Virtual Admin Assistant | 07/2023-12/2024 Ultimaxx Health | Client Location: Florida, USA Handle scheduling conflicts, prioritize appointments, and ensure executives are informed of their daily agenda. Respond promptly to emails, filter and forward important messages, and maintain professional communication on behalf of executives. Coordinate meetings, calls, and appointments, and set reminders to ensure executives stay organized and punctual. Compile meeting notes, summarize key points, and distribute minutes to relevant stakeholders for reference. Review documents and presentations for accuracy, clarity, and professionalism, ensuring they meet executives' standards. Support executives in managing projects by tracking progress, coordinating tasks, and following up on action items. Create presentations, reports, and other materials needed for meetings, conferences, or presentations. Assist with administrative tasks related to special projects, events, or initiatives as needed by executives. Virtual Admin Assistant | 01/2024-05/2025 High Demand Properties | Client Location: London, UK Tenant Relations Maintained prompt and professional communication with tenants to address inquiries and concerns. Coordinated tenant move-ins and move-outs, ensuring smooth transitions. Sent timely rent reminders and follow-ups to tenants. Maintenance Coordination Managed and tracked tenant maintenance requests from submission to resolution. Followed up with contractors and service providers to ensure timely task completion. Oversaw cleaning schedules for communal areas to maintain property standards. Vendor and Contractor Liaison Communicated with external vendors for property services, agreements, and maintenance issues. Ensured all third-party service providers met agreed timelines and service quality. Administrative Support Organized and managed email correspondence related to property management. Monitored and updated the status of ongoing tasks and projects using tracking tools. Provided regular updates and reports to property managers or landlords. Listed available rooms on property platforms to support occupancy goals. Virtual Admin Assistant | 04/2021-07/2023 Naked Foods | Client Location: Sydney, NSW Monitor Shopify orders, investigate delays, and ensure prompt fulfillment. Update Shopify inventory accurately and promptly, maintain visibility for customers. Handle product complaints, request proof for resolution, and maintain communication with warehouse team. Manage inquiries across multiple channels, compile monthly service reports for analysis, and provide recommendations for improvement. Communicate with marketing and development teams, collaborate on website issues, and improve customer experience. Generate accurate invoices for bulk orders using Xero software Assist in updating product listings on Shopify for accuracy. Return and Refund Processing PROFESSIONAL EXPERIENCE Customer Service Concentrix | March 2019 - April 2021 Proficient in managing high volumes of customer contacts and communications through multiple channels, including phone, email, chat, and outbound calls. Advanced troubleshooting skills for resolving internet connectivity issues and technical problems efficiently. Strong documentation abilities to record and maintain detailed customer interactions and notes in CRM systems and tracking tools. Expertise in performing service qualification checks using advanced web-based applications and diagnostic tools. Thorough understanding of telecom regulatory and compliance issues in Australia, ensuring adherence to industry standards and guidelines. Excellent communication skills for effectively conveying technical information and providing assistance to customers in a clear and concise manner. Human Resource Assistant Experia Industries | September 2017 - November 2018 Facilitate the end-to-end recruitment process, and prepare employees for assignments by establishing and conducting new hire orientation Responsible for timekeeping and payroll Handles employment-related inquiries from applicants, employees, and supervisors, as well as, complex and/or sensitive matters involving the dept/project. Maintains quality service by following organizational standards Recruitment Assistant BSP & Company | May 2015 - June 2017 Identify potential candidates through various online job portals. Participate in job fairs at malls, PESO offices, school campuses, and project sites to find local employees. Conduct assessments for applicants based on the role they are applying for. Recommend suitable candidates to department managers. Perform preliminary interviews to evaluate if candidates' qualifications match the job requirements. Facilitate orientation sessions for new hires, providing them with necessary information and requirements before their start date. Prepare and present monthly reports on recruitment activities and progress. Maintain direct communication with the HR Manager regarding recruitment updates and issues. Offer recommendations for improving recruitment and HR processes. Help with tracking employee attendance and processing payroll. Draft and distribute internal memorandums as needed. Respond to and resolve any questions or concerns from employees.