- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Davao City, Davao Del Sur, Philippines
- Experience:
- 6 years
Jimmy R. Ybañez Jr
DAVAO CITY, PHILIPPINES
--CORE COMPETENCIES
EXPERIENCE
❖ E-mail Management
❖ Financial/Billing Associate
❖ Sales Associate – Ecommerce
❖ Computer Literate
❖ CRM Management
❖ Admin Personnel –
Database Management
❖ VXI GLOBAL HANDLING BV (Technical Support: AT&T UVerse)
March 2013 – August 2014
Duties:
1. CRM Management
2. Providing help and deep understanding about their bills
3. Checking and Sending invoice/s
4.
❖ IBEX GLOBAL INC (Sales Associate: AT&T Sales)
January 2015 – August 2017
Duties:
1. CRM Management
2. Answering Inquiries and Sales for Home
Services(Cable, Internet, and Home Phone)
3. Sending E-mail updates
4. January 2017 – August 2017: Subject Matter Expert
5. Handles Supervisor/Escalation Calls
EDUCATIONAL
BACKGROUND
❖ Bachelor of Science –
Information Technology
❖ VISION PATH INC. (Admin/Virtual Assistant: Hubble Contacts)
September 2017 – December 2018
Duties:
1. CRM Management (Zendesk, Shopify)
2. Answering inbound inquiries and e-mails
3. Customer update – cold calling and e-mail
4. Billing Associate-Sending invoice/s and Insurance
Claims(Verification)
5. Database Management – for order related concern
6. Sending EOD tracker for login hours – as a whole team
❖ SUTHERLAND GLOBAL SERVICES (HealthCare - BCBSNJ)
July 2019 – December 2019
Duties:
1. CRM Management
2. Claims and Benefits
