Jimmy Martínez

JIMMY JAVIER MARTÍNEZ MALTEZ Insurance benefit specialist / Customer service representative EDUCATION PROFILE Dedicated Customer service representative, engaged to providing quality care for ultimate customer satisfaction, proven ability to establish and maintain excellent communication and rapport with clients. Dedicated to identifying customer’s concerns. Excellent time management skills and bilingual experience, hardworking, attentive to details and responsible. CONTACT PHONE: +505/- EMAILS:--DATE OF BIRTH: January 19th 1996. DETAILS NBHD. Ciudadela Nicaragua, From the top of Villa flor Sur, 3 blocks south,3 blocks west, L/H. Managua, Nicaragua. SKILLS       Fast Learner Microsoft office Customer service Ability to work under pressure Good communication and interpersonal skills Work in teams LANGUAGES   Spanish English Bachelor degree in Microbiology, National Autonomous University of Nicaragua, UNAN-MANAGUA, Managua. January 2015 to December 2021 Graduated with high honors at UNAN-MANAGUA with two diplomas in Bacteriology, Seminogram and Fertility in the couple and Fundamentals of Immunohematology. WORK EXPERIENCE Outsourcing services S.A / Insurance benefit specialist July 2024 up to present • • • • Build out benefit administration platforms on behalf of the GIS offices for brokers/Clients. Identify and reconcile discrepancies by testing benefit administration build outs. Knowledge of insurance products and benefits administration platforms. Create and update insurance plans and set the platforms up with the buy-up rules according the carriers’ requirements. Delmar health BPO, Managua / Customer service agent January 2023 to July 2024 • Maintain up to date knowledge of benefits and coverage for Brand New day Health Insurance. • Handle customers calls and respond to queries about services, benefits, billings, claims, coverages and providers. • Work to address all customer’s concerns in a timely and efficient manner. • Support Customers with calls in Spanish or English when the provider or customer only speaks one of those languages. Military School Hospital Dr Alejandro Dávila Bolaños / Nursing assistant October 2018 to December 2022 • Supported Patients to move to different areas within the hospital. • Transported medications, blood products, supplies, biological samples and clinical records. • Supported mobilization of patients in emergency codes and for diagnostics studies and procedures. • Supported in first aid procedures and cardiopulmonary resuscitation in general hospitalizations and intensive care rooms. REFERENCES Alexis Enmanuel Chevez Phone: +505/- Jose Angel Bojorge Phone: +505/- Jasuara Alejandra Novoa Phone: +505/-