Jimmy Martínez

Hi, I’m Jimmy Martínez, a bilingual (English-Spanish) Customer Service and Insurance Specialist with over 3 years of experience supporting U.S.-based clients in the healthcare and insurance industries. I specialize in customer service, health insurance benefits, and administrative processing.

From January 2023 to July 2024, I worked at Delmar Health BPO in Managua, Nicaragua, as a Customer Service Agent for Brand New Day Health Insurance. My responsibilities included handling inbound calls in English and Spanish, assisting members with their insurance benefits, resolving billing and claims inquiries, helping them find providers, and explaining policy coverage. I maintained a high level of service, met resolution goals, and built trust with customers by delivering clear and empathetic support.

Since July 2024, I’ve been working at Outsourcing Services S.A., providing services for GIS Benefits, a U.S.-based insurance benefits platform. My role as an Insurance Benefit Specialist includes building and updating benefit administration platforms for brokers and clients. I configure insurance plans, apply buy-up rules based on carrier guidelines, and perform quality assurance checks to resolve discrepancies. This position requires a solid understanding of insurance systems, strong attention to detail, and accuracy in data handling.

Before that, I worked as a Nursing Assistant at Military School Hospital Dr. Alejandro Dávila Bolaños from October 2018 to December 2022. I supported patient care, helped transport medical supplies and records, and assisted in emergency procedures and hospital transfers. This hands-on role developed my ability to stay calm under pressure, work in fast-paced environments, and show empathy — all skills that I bring into customer-focused roles today.

I’m fluent in Spanish and English, a quick learner, and highly organized. I’m comfortable using Microsoft Office tools and can adapt to CRM and insurance systems quickly. I’m committed to delivering high-quality service, solving problems efficiently, and contributing positively to any remote team.

I’m currently looking for remote opportunities where I can apply my customer service and insurance experience while continuing to grow professionally.