Jimbo Enriquez

Jimbo Enriquez Baybay street, Concepcion Uno, Marikina City ____________________________ Work Experience: ANZ Global Services and Operations Senior Inbound Collections Officer | May 2025 to September 2025 Nature of Account: Financial/ Banking / Collections Responsibility: • Debt Collection: Answer incoming phone calls, negotiate payment plans and recover outstanding debts. • Account Management: Maintain accurate records of all communications and transactions • Compliance: Adhere to all collections laws and internal policies to ensure ethical practices. • Manage Complex Accounts: Oversee and resolve a challenging collection account, including high value debts and escalated disputes, using advance negotiation skills. • Customer Service: Address customer’s inquiries about their pending arrears and resolve disputes related to their accounts AcquireBPO Team Leader | June 2022 to December 2024 Nature of Account: Customer Service/ Sales (B2B) Results-driven Operations Team Leader with over 2 years of experience managing and coordinating daily operations to ensure efficiency and productivity. Skilled in leading a team, implementing process improvements, and fostering a positive work environment. Seeking a challenging role where I can utilize my leadership skills to drive success and achieve company goals Responsibility: • Utilized problem-solving skills to analyze customer feedback and recommend process improvements to enhance the overall customer experience. • Led a team of 20 operations associates, overseeing daily tasks, setting priorities, and ensuring all deadlines were met. • Trained and mentored new team members on company policies and procedures to be accurate and aligned with the company process and policy. • Provide a coaching session to the associates based on the situation and their tenured every week to meet the client expectation and improve their call handling skills and strategies. Achievement: • Top Agent for the Month of August and September • Promoted as a Team Leader in December 2022 • Top Team Leader for the 1st Quarter of 2024 • Lead and became the Top Team the 1st Quarter for 2024 VXI Global Solutions Customer Sales Representative | July 2021 to June 2022 Nature of Account: Customer Service/ Sales (B2C) • Achieved 100% of sales targets by proactively providing tailored solutions to meet their needs. • Utilized sales techniques to upsell products and services, exceeding monthly sales goals by 20%. • Demonstrated exceptional product knowledge and ability to articulate features and benefits. • Resolved customer inquiries and complaints in a timely and professional manner, consistently receiving positive feedback and high customer satisfaction ratings Achievement: • Top Agent for the Month of January, February and March of 2022 • Appointed as of March 2022 to be a Nesting Floor Support • Appointed as of May 2022 to be a Subject Matter Expert Apprentice Quantrics Enterprise Retention Specialist | June 2019 to June 2021 Nature of Account: Customer Service/ Retention / Sales (B2C) • Developed and implemented customized retention strategies to keep the customer’s loyalty and repeat business. • Cultivated strong relationships with clients through regular follow-up calls and personalized communication. • Actively engaged with customers to identify their needs and concerns, effectively resolving issues and building strong relationships. • Collaborated with cross-functional teams to analyze customer data and trends, providing valuable insights for improving retention strategies and business development. Achievement: • Team’s Q1 Agent for October, November and December • Promoted as of November 11, 2019 to be part of Wave 3 Cross-Trained of IB Loyalty Skills:  Computer Literate.  Completed TLDP Training  Good in Coaching Techniques  Fast learner adaptive and team player  Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.  Customer Handling Skills profiling and Sales Techniques Educational Background: Arkicadd Center for Computer Learning Course: Computer Drafting Technology S.Y.: 2006 to 2008 Central Colleges of the Philippines Course: B.S. Computer Engineering S.Y.: 2004 to 2006 Course: B.S. Architecture S.Y.: 2002 to 2004 Character Reference: Ralph Renz Raquepo Team Leader- Ailien Tulio Operations Manager- John Rey Pacillos Team Leader-