Jilliane Tarroza

JILLIANE TARROZA  OBJECTIVE  @ - O - , Phase 1 block 6 Lot 9 Deca Homes Danao City, Cebu, Philippines  To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.  Teleperformance Consistently met performance milestones in speed, accuracy, and volume. January 2016 - June 2017 Sales Representative Received commendation from supervisors and great recommendations from peers. Responsible for assisting customer about their hotel and flight reservation Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Providing support to customers who may need to amend or cancel a reservation. Answering any questions customers might have about the reservation process. ePerformax November 2017 - October 2020 Customer Service Representative Responsible for handling Email concerns for buyers and sellers on eBay. Understand eBay policies that would help judgement in decisions to limit eBay’s exposure to risk. Assess seller’s business model and recommend changes to align their business to eBay’s processes and policies. Evaluate a member's account and situation to provide accurate information to their specific problem or concern. Assist customers in navigating complex site and policy issues. Optum November 2020 - September 2021 Customer Service Representative Providing customer support duties, which include interacting with customers to handle complaints, process orders, override and process payments. Entering patient information into a customer information system. Communicating with insurance companies and/or prior authorization requests. Advising members of outstanding co-payments. ACHIEVEMENTS & AWARDS Received "customer service representative of the month or MVP award" award out of 30 other representatives in the division. Results were based on average handled time, Customer Satisfaction and attendance. EXPERIENCE Making reservations for customers based on their various requirements and budgetary allowances. CONTACT  REFERENCE Dolores Jong - "ePerformax" Supervisor- Diversify OffStaffing Solutions October 2021 - Oct 2022 Customer Service Support Customer Service of Australia's largest on-demand delivery platform, operating in 16 cities across Australia and growing. We connect businesses of all shapes and sizes to customers, our delivery driver partners, to help them get products into their customers' hands, and fast. Assisting drivers regarding there account registration, payments, status of the account, issues with the orders by using Zendesk through phone,email and chat. Act as the client’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner using Zendesk.  EDUCATION University of Cebu - Bachelor of Science in Hotel and Restaurant Management  INTERESTS Painting Watching Tutorials Cooking Cleaning