Jillian Snider

JILLIAN SNIDER-|- | Charlotte, NC 28216 Summary Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout region. Excellent record of success driving improvements, elevating public brand profile and increasing revenue. Team leader with success coaching, motivating and retaining employees. Skills • Customer Service • Issue and conflict resolution • Sales strategy • Relationship building • Merchandising • Store operations oversight • Schedule management • Outstanding communication skills/Public • Recruiting and hiring • Team building and motivation speaking • Staff training and development • Retail inventory management Experience District Manager 10/2019 - Current Abercrombie & Fitch | Charlotte, NC • Train and develop all store managers, assistant managers, and key holders within the district. • Establish the goal of having the best customer service in the retail industry and hold every store in the district to that expectation. • Foster a culture of diversity and inclusion allowing for all team members to feel empowered and supported in their roles. • Responsible for setting and achieving short term and long-term goals based on current business trends that align with the growth and success of the company. • Rookie of the Year during first year as a district manager. • Received “Team Up” award in 2020 out of all the district managers on the East Coast. • Ended Q1 2021 +23% on a 2-year basis, highest in the region. Store Manager 02/2016 - 10/2019 Abercrombie & Fitch | Johnson City, TN/ Knoxville, TN/ Atlanta, GA • Strengthened work flow productivity by hiring, managing and cultivating top talent both full time and part time. • Implemented succession planning by training and developing 4 associates into leadership positions. • Provided exceptional customer service in regards to deescalating customer issues, utilizing product knowledge to drive sales, and creating repeat customers that are loyal to the brand. • Personally recognized by upper-level leadership as the benchmark for customer service at the global home office meeting June 2019. • Added $300k from the previous year over the course of 3 quarters which contributed 14% of the total revenue during that time frame. Assistant Store Manager 07/2015 - 02/2016 Abercrombie & Fitch | Johnson City, TN • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity. • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. • Led the charge in driving store conversion which resulted in a 21% lift to the previous year. Education and Training Bachelor of Arts: Sports Management East Tennessee State University | Johnson City, TN 05/2015