Jillian Snider

Experience

District Manager 10/2019- Current

 Abercrombie & Fitch | Charlotte, NC

• Train and develop all store managers, assistant managers, and key holders within the district.

• Establish the goal of having the best customer service in the retail industry and hold every

store in the district to that expectation.

• Foster a culture of diversity and inclusion allowing for all team members to feel empowered

and supported in their roles.

• Responsible for setting and achieving short term and long-term goals based on current

business trends that align with the growth and success of the company.

• Rookie of the Year during first year as a district manager.

• Received the “Team Up” award in 2020 out of all the district managers on the East Coast.

• Ended 2021 +14% ($1.67M) on a 2-year basis, highest in the region.

Store Manager 02/2016 - 10/2019 Abercrombie & Fitch | Johnson City, TN/ Knoxville, TN/ Atlanta, GA

• Strengthened work flow productivity by hiring, managing and cultivating top talent both full time and part time.

• Implemented succession planning by training and developing 4 associates into leadership positions.

• Provided exceptional customer service regarding de-escalation of customer issues, utilizing product knowledge to drive sales, and creating repeat customers that are loyal to the brand.

• Personally recognized by upper-level leadership as the benchmark for customer service at the global home office meeting June 2019.

• Added $300k from the previous year over the course of 3 quarters which contributed to 14% of the total revenue during that time frame.

Assistant Store Manager 07/2015 - 02/2016

• Assisted in overall day-to-day operations of store, including continuous development of

effective store associates to achieve desired sales and results.

• Provided mentorship for employees to generate sales, promote effective upselling and

cross-sell to improve retail productivity.

• Led teams in planning, implementation, and execution of merchandising and operating

initiatives to streamline business effectiveness.

• Led the charge in driving store conversion which resulted in a 21% lift to the previous year.