Jill M. Mateo

JILL M. MATEO PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant and Customer Service professional with experience in administrative support, personal assistance, online research, data entry, customer service, technical support, and e-commerce. Proficient in Microsoft Excel, Google Sheets, WordPress, Slack, Asana, Hubstaff, and Zoom for organizing information, managing tasks, and supporting day-to-day operations. Experienced in handling customer inquiries, maintaining databases, conducting research, generating leads, and providing organized administrative support. Comfortable working independently, managing multiple priorities, and supporting clients in a remote environment across US, UK, and Australian time zones. KEY SKILLS Virtual Assistance | Administrative Task Management | Online Research | Data Management | Google Sheets | Customer Service | Technical Support | Email & Communication Support | Lead Generation | Microsoft Excel | Google Sheets | WordPress | Database Management | Microsoft Office | Slack | Hubstaff | Time Management PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT E-Commerce Account | November 2020 – May 2021 • Managed an e-commerce account through WordPress, supporting website and online account-related tasks. • Performed data entry and online research to maintain accurate and organized information. • Used WordPress to support website-related activities and e-commerce operations. • Provided reliable virtual assistance while handling multiple online tasks and responsibilities. PERSONAL ASSISTANT February 2021 – February 2022 • Provided day-to-day personal and administrative assistance to support ongoing tasks and responsibilities. • Organized information and completed assigned administrative tasks with attention to accuracy and detail. • Assisted with online research, data entry, and other support activities as required. CUSTOMER SERVICE | TECHNICAL SUPPORT | AND MEDICAL SERVICE REPRESENTATIVE Startek – Makati | Global Innov8ion | Ascend Asia | Sutherland – Taguig January 2011 – April 2016 || October 2021 - February 2023 • Provided customer, technical, and medical service support while addressing inquiries and resolving customer concerns. • Assisted customers with technical and service-related issues using clear and professional communication. • Maintained accuracy when handling customer information and service requests. • Applied problem-solving and customer service skills in a fast-paced support environment. • Adapted to different customer service, technical support, and administrative processes. TECH PROFICIENCY Productivity & Data: Microsoft Excel | Google Sheets | Database Management | Data Consolidation | Excel Functions | Dashboard Reporting Communication & Collaboration: Slack | Asana | Hubstaff | PeopleperHour | Zoom Website & E-Commerce: WordPress | E-Commerce Account Support | Website Content Management Administrative & Support: Data Entry | Online Research | Customer Support | Technical Support | Lead Generation | Database Maintenance EDUCATION INFORMATICS INTERNATIONAL COLLEGE International Advanced Diploma in Information Technology (IADIT) Undergraduate Studies – 2nd Year, 2nd Semester Manila City CERTIFICATIONS Dashboard Reporting | Database Consolidation | Microsoft Excel Functions | Website Building Using WordPress REMOTE WORK READINESS Internet: Primary: Converge Fiber 100 Mbps | Backup: Smart 5G mobile hotspot Power Backup: APC UPS 1100VA (3-hour backup) | Generator access in building Equipment: Lenovo ThinkPad | Noise-cancelling headset | HD webcam Workspace: Dedicated home office | Quiet environment | Professional video-call background Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones REMOTE WORK READINESS English: [Fluent / Proficient] Filipino: [Native / Fluent]