Jil Burton

Jil Agalaba-Burton 2400 Birkhall Way, Lawrenceville Ga, 30043 -- Professional Experience City Wide of Metro Atlanta - Duluth, GA Administrative Assistant February 2019 to April 2019 ❖ Greeted and directed appointments, vendors and office visitors ❖ Extracted information from registrations, applications and executed contracts, contract information and input relevant data into CRM ❖ Managed information requests made by telephone, letter, email, in person or by fax. ❖ Composed, prepared, edited, and distributed correspondence and other department documents ❖ Edited and formatted draft correspondence prepared by staff members. ❖ Filed documents to maintain an organized and efficient environment Rogers Electric - Alpharetta, Ga Permitting Assistant October 2018 to November 2018 ❖ Assist in the coordination of project activities to ensure project progresses on schedule and within budget constraints ❖ Compose correspondence and reports as required ❖ Advise Project Managers of potential problems, work interferences, and scheduling difficulties and assist in resolving such problems as requested ❖ Check deadlines on all incoming requests and take initiative on appropriate priorities. ❖ Prepare special reports per supervisor request Hancock Claims Consultants (Robert Half) - Alpharetta, GA Scheduling Coordinator June 2018 to August 2018 ❖ Analyze and consolidate data quickly to create an accurate written document. ❖ Gather data from various sources and assemble the information to produce a full report. ❖ Respond to inquiries regarding services while maintaining excellent standards of customer service to ensure customer satisfaction. ❖ Collect and compile data received from various sources ❖ Analyze and consolidate data quickly to create accurate written reports ❖ Provide complete published report to the customer within specified deadlines ❖ Communicate with customer by telephone and/or email to resolve problems ❖ Participate as a key team player by supporting department functions and goals ❖ Carry out other such duties that may be assigned or requested ❖ Provide complete published report to the customer within specified deadlines Insurance Verifier (out bound call center) Exela Technologies - Norcross, GA March 2018 to June 2018 ❖Fax and email Mortgagee requests ❖Assure that all requirements necessary are present per insurance verification ❖Report any errors found as well as resolve discrepancies. ❖Review and resolve discrepancies in received data and perform data verification routines in accordance with company procedures Jil Agalaba- Burton - - ❖Enter pertinent information in a timely manner while paying special attention to detail. ❖Update insurance codes to ensure claims process successfully ❖ 100-110 outbound calls to verify home, flood, wind, and condo policies Axiom Staffing Group – Lawrenceville GA Verification Specialist January 2018 to March 2018 ❖ ❖ ❖ ❖ ❖ ❖ Verify the employment history of prospective employees/ employees by outbound calls /e-mail data entry Maintain consistent and clear communication with the clients through post-call follow-up/spend implementation Communicate with clients via outbound calls Ensure observation and application of established guidelines, policies and procedures as outlined by our Partner Cifial Brass, LLC - Norcross, GA Customer Service Manager ❖ ❖ ❖ ❖ ❖ January 2016 to February 2017 Control key inventory tasks and monitor inventory discrepancies Evaluate inventory control procedures and revise them whenever necessary Prepare inventory reports and highlight low stock Create, send, and maintain invoices and shipment records Execute outstanding customer service (inbound and outbound calls) Perfetta (call Center) - Duluth, GA Retention Specialist August 2013 to August 2015 ❖ Execute Customer negotiations to reach a fair conclusion from both customers and business perspectives ❖ Analyze customer feedback and develop new techniques to ensure customer retention ❖ Ensure excellent customer service to guarantee customer satisfaction ❖ Respond to customer inquiries and address complaints in a timely manner ❖ Inbound calls (troubleshooting, payments, technical support) 60 calls a day EDUCATION Phoenix High School, Lawrenceville, Ga High school Diploma, December 2007 Georgia Gwinnett College, Lawrenceville, Ga Some coursework in Psychology- ADDITIONAL SKILLS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Ability to project a professional image over the phone through excellent phone etiquette Strong attention to detail time management and decision-making skills CRM Quick base Ability to work independently and in a team environment Excellent written and verbal communication skills Ability to handle multiple tasks in a fast-paced environment while meeting expectations Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, sharepont) Jil Agalaba- Burton - -