Jil Burton

Jil Agalaba-Burton is Customer service professional with over 5 years of experience. Jil also has over 5 years of call center experience. Her responsibilities include inbound and outbound calling, answering product and service questions, maintain customer records, updating customer records, up selling products, acting as a liaison between customers and companies, assisting with billing, cancellations, verifying accounts, and making the appropriate transfers. One of her greatest accomplishments was having a low talk time and having a 100% customer satisfaction score for 6 months straight. Her top strengths include: organization, clear communication skills, tenacity, patience, interpersonal skills, exceptional phone etiquette