JIJO VARGHESE
Business Development Associate
Email
:-Contact No.: -
Objectives
To establish a challenging career, which offers growth with opportunities to enrich my knowledge, skills and at the
same time contribute as an effective team member for company’s growth.
Professional Experience
From Feb-2020 to Nov 2020 : Business Development Associate with Think and Learn Pvt
Ltd(BYJU’S),Kerala, India.
Think and Learn Pvt Ltd is an educational support company. Gives
digital platform for students to better understanding the concept of their syllabus. The job role is
giving calls to the customers who haven’t got a proper solution to their issues I work on First
Call Resolution.Understanding the customer’s issue and providing better suggestions to
resolve the issue.
Handled many customers successfully and assist many customers
too in this company.
Responsibilities:
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Understanding the importance of education.
Mentoring the students.
Sale BYJU’S content to the customers.
Seek Interested customer to use the product.
Handling different types of customers.
Keep updates about BYJU’S products.
From Feb-2017 - to Jan 2019 :Customer Technical Support with Next Education India PVT
Ltd, Hyderabad, India.
Next Education India Pvt Ltd is an educational support company. Gives
digital class room for students to better understanding the concept of their syllabus.The job role is
receiving Escalation calls from the customers who haven’t got a proper solution to their
issues I work on First Call Resolution.Understanding the customer’s issue and providing
immediate solution to resolve the issue.
Handled many projects successfully and assist many projects too. I am
the in charge of 70+ projects in this company.
Responsibilities:
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Research and identify solutions to software and hardware issues
Provisioning firewalls, based on consultation with customer.
Troubleshooting firewall infrastructure problems.
Diagnose and troubleshoot technical issues, including account setup and network configuration
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged.
Skills
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Designing Computer systems to meet particular needs for a company.
Sound knowledge in Diagnosing and troubleshooting tech problems.
Helping companies to implement new hardware or software systems.
Routing skill.
Team working ability.
Educational Qualification
• Bachelor in Mechanical Engineering from Park College of
Technology, Coimbatore, India-.
• CCNA, CCNP and Hardware from CMS, Cochin, India 2015.
Computer Knowledge
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MS Office.
CCNA.
CCNP.
Hardware Maintenance.
AutoCAD.
Personal Details
Date of Birth
Marital Status
Religion
Father’s Name
Nationality
Sex
Passport No.
:-
: Married
: Christian
: Varghese
: Indian
: Male
: P-
Permanent Address
: Valliathu House, Puthencavu P.O, Angadickal,
Chengannur, Kerala, India. PIN:689123
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Declaration
I do hereby declare that above particulars of information and facts stated are true, correct and
complete to the best of my knowledge and belief.
- Jijo Varghese.
