Jijo Varghese

From Feb-2020 to Nov 2020: Business Development Associate with Think and Learn Pvt Ltd(BYJU’S), Kerala, India.

Think and Learn Pvt Ltd is an educational support company. Gives a digital platform for students to better understanding the concept of their syllabus. The job role is giving calls to the customers who haven’t got a proper solution to their issues I work on First Call Resolution. Understanding the customer’s issue and providing better suggestions to resolve the issue.

Handled many customers successfully and assist many customers too in this company.

From Feb-2017 - to Jan 2020:Customer Technical Support with Next Education India PVT Ltd India.

Next Education India Pvt Ltd is an educational support company. Gives digital classroom for students to better understanding the concept of their syllabus. The job role is receiving Escalation calls from the customers who haven’t got a proper solution to their issues I work on First Call Resolution. Understanding the customer’s issue and providing immediate solutions to resolve the issue.

Handled many projects successfully and assist many projects too. I am the in-charge of 70+ projects in this company.