Jigger Ayo

JIGGER AYO 088 Everlating St. Carmen, Cagayan de Oro city, Philippines 9000 SUMMARY Experienced Customer Service Specialist with a background in leadership, real estate, and administrative support. Skilled in handling inquiries, generating leads, setting appointments, and coaching teams. QuickBooks Online Advanced Certified, with strong financial management and customer service expertise. WORK EXPERIENCE Real Estate Lead Manager/ Acquisitions (Graveyard Shift) Apr 2025- Mar 2026 Conduct outbound and follow-up communications with property owners via calls, texts, and emails to qualify leads and maintain engagement throughout the sales pipeline. Coordinate and schedule appointments between motivated sellers and acquisition managers, ensuring timely follow-ups and accurate updates on lead status. Manage lead nurturing by tracking conversations, documenting seller feedback, and maintaining long-term follow-up strategies to convert potential opportunities into deals. Real Estate Recruiting Associate (Graveyard Shift) Oct 2023 - Jan 2025 Identify and contact potential real estate agents through various channels (cold calling, social media, job boards, referrals). Set up interviews between candidates and hiring managers/brokers. Manage follow-ups and track candidate progress throughout the recruitment process. Real Estate Appointment Setter/ Cold Caller (Graveyard Shift) Nov 2021 - Jun 2023 Contact potential sellers/buyers, qualify leads, and schedule appointments for real estate agents. Maintain a database of prospects, track interactions, and nurture leads through consistent follow-ups. Customer Service Expert (T-Mobile TEX) (Graveyard Shift) Jan 2018 - Jul 2021 Provide specialized assistance for complex customer inquiries, technical issues, and escalations, ensuring a seamless customer experience. Supervise and mentor the Team of Experts (TEX), providing real-time support, monitoring performance metrics, and ensuring exceptional customer service delivery. EDUCATION Bachelor of Science in Business Administration Cagayan de Oro College (PHINMA) 2012 - 2016 CERTIFICATION QuickBooks Online Advanced Training (15 Hours) Feb 2025 Certified in QuickBooks Online Advanced Training, covering bookkeeping fundamentals, chart of accounts setup, bank reconciliation, QuickBooks functions, and the creation of invoices, bills, and sales orders. PROFESSIONAL SKILLS Results-driven professional with experience in customer service, real estate lead generation, and digital marketing. Skilled in cold calling, acquisitions support, skip tracing, and content creation using Canva and CapCut to support business growth.