Jhovenlor Ventic Basalo

 Jhovenlor Basalo Hobbies Learning New Technologies – I enjoy exploring new tools and systems that improve workflow and productivity. Travel Planning – I love creating itineraries and organizing trips, which helps sharpen my attention to detail and coordination skills. Creative Writing & Communication – Writing, especially messaging for work or casual content, enhances my communication skills. Volunteering & Community Work – I enjoy helping out in community programs, which builds teamwork and empathy. EDUCATION Jaclupan National High School 1996 - 2000 Jaclupan Elementary School 1992 - 1996 Job experience Viliant Freelance Communication - Quality Specialist April 24, 2023 – April 24, 2025 Accepted incoming calls and verified client information before transferring to licensed agents across various U.S. states. Conducted follow-up calls to prospective clients. TechMahindra – Associate Technical Support November 18, 2021 – December 5, 2022 Provided technical support, customer service, and billing assistance. Used TRIO and My Account tools to address billing inquiries. Checked service activation dates, processed order cancellations, and applied service bars. Used MyDesk tools to run internet line tests and resolve technical issues. Dispatched engineers and tracked installation statuses. Handled escalated chats and supported team compliance through risk identification and improvement recommendations. Sandoq Al Ahlam Technical Services LLC - Admin & Sales Marketing July 2019 – July 2021 Managed administrative tasks, including filing and documentation for cleaning staff. Prepared and submitted monthly reports (DEWA, salaries, expenses, and financial tallies). Created and submitted quotations, prepared call detail reports. Inspected employee grooming and appearance for compliance. FMF Cleaning Services – Housekeeping Assistant May 2017 – May 2019 Performed various cleaning services, including dusting, mopping, vacuuming, and restroom maintenance. Managed inventory and supply replenishment. Provided babysitting and pet care when required. Samsung (Galaxy Mobile Phones) - Supervisor July 2016 – March 2017 Handled customer complaints and maintained the complaint log. Scheduled resolutions and recorded customer deliveries. Compiled and presented weekly/monthly performance reports. National Statistics Office – Census of Agriculture and Fisheries – Supervisor February 2015 – April 2015 Conducted ocular inspections of assigned areas. Assigned tasks to enumerators and managed field operations. National Statistics Office – Registry System for Basic Sectors in Agriculture - Field Interviewer September 2014 – November 2014 Conducted structured interviews based on official guidelines. Verified and encoded collected data using a specified format. Suarez Arts Metal Technology – Sales Coordinator October 2012 – January 2014 Prepared sales orders, reports, and analyses. Maintained client communications and supported the sales team. Universal Robina Corporation – Sales Associate March 2006 – December 2008 Provided customer service and demonstrated cellphone features to customers. Thrill Travels and Tours – Receptionist December 2003 – January 2006 Managed inbound/domestic tour packages, created itineraries, and computed travel costs. Booked domestic and international tickets using Abacus and Amadeus systems. Prepared sales reports and maintained client documentation. Extra Miles Car Rental Services – Receptionist August 2002 – February 2003 Handled customer inquiries, prepared booking papers, and coordinated vehicle deliveries. Maintained booking records and processed rental agreements. TRAININGS & CERTIFICATIONS _________________________________________________________________________ Customer Service Training – January 2003 Actual Sales Training – March 2005 Abacus & Amadeus Software Systems – December 2005 Housekeeping Services – December 2016 REFENCES _________________________________________________________________________ Mr. Teodolfo Ricafranca – Quality Specialist, Valiant Freelance Communication Miss Jeneveb – Housekeeping Supervisor, Santo Niño Suites Aisha Zuraisha – Manager, Sandoq Al Ahlam Technical Services LLC Angie Abacajan – Associate Technical Support, Tech Mahindra Annual Sali - Quality Specialist, Valiant Freelance Communication DNKD