Jhovenlor Ventic Basalo

I am a highly motivated and detail-oriented Quality Assurance Specialist with over 2 years of experience in the insurance industry. I specialize in monitoring and evaluating calls to ensure compliance with industry standards, providing agent feedback, and improving overall customer service quality. I have a strong background in handling U.S.-based insurance campaigns, where accuracy, professionalism, and data confidentiality are critical.

Known for being a top-performing QA agent, I consistently deliver high-quality results while working independently in remote settings. I’m also skilled in admin support, reporting, and using CRM and QA tools. I take pride in being dependable, proactive, and committed to helping teams meet performance goals and exceed client expectations.