Jhonred R. Calderon

JHONRED RAMOS CALDERON 910 Sapphire St. Hiyas subdivision Sumapang Matanda Malolos, Bulacan Philippines. - - OBJECTIVE To establish a career in Computer Software/Hardware application or in any other related field where I may be able to absorb as well as to contribute knowledge. PROFESSIONAL EXPERIENCE Customer Support July 10, 2013 Klinix Software Inc. 1925 Alberni St. Suite 302 Vancouver, British Columbia V6G 0A3 Deliver phone service support to customers including but not limited to: • Diagnosing and resolving technical software issues regarding Klinix software. • Interacting with customer to provide and process information in response to inquiries and requests about product and services. • Researching required information using available resources. • Follow standard processes and procedures. • Accurately process and record call transactions using CRM. • Perform tests on product updates and databases. • Remote client’s computer TECHNICAL SUPPORT ENGINEER May 25, 2008 – June 2013 Tekzone Computer Sales and Services (Service Center of Banbros Commercial, Inc.) 7185 Export Ave. Corner Chino Roces Ave. Makati City • • Troubleshooting / repairing / testing ASUS, ACER, EMACHINES and GATEWAY Notebooks. Responsible on checking laptops regarding specifications, compatible parts and software upgrades. • • • • • • • Dealt with walk-in clients on concerns regarding troubleshooting units and endorse units that needs repair, if necessary Dealt with customers through the phone regarding updates on repaired units Provided laptop E-mail and phone support Provided On-site laptop service Installed hardware and made software configurations, troubleshoot and maintain computer systems, and peripherals on laptops Participated on demos showcasing the products the company offers to its clients. Provided onsite Training (product specification, features, upgrades, troubleshooting tips) as per request of sales person. Asianic Sm Bacoor Sale / Technician • From March 3,2007 to August 3,2007 • Troubleshooting / Repairig Computer • Installing OS • Attending the costumer’s inquiries • Assembling Cyro Computer Shop Technician / Person In charge • • • • From May 2,2005 to October 15,2006 Maintaining the facilities Attending the customer’s inquiries Troubleshooting/ Repairing computers San Miguel Corporation On-the- Job Training • • • Completed (300 hrs.) starting from June 27, 2000 Maintaining the facility Troubleshooting simple Computer error TRAINING AND SEMINARS ATTENDED ASUS technology Philippines Inc. 4F Hanston Building F. Ortigas Road Ortigas Center, Pasig City Acer Philippines, Inc. 1651 Paz Guazon St. Paco Manila EDUCATION College Electronic Communication Technology Philippine Science and Technology Center Bacoor, Cavite Secondary National High School Samploc , Tanay Rizal PERSONAL INFORMATION Date of Birth: Place of Birth: Citizenship: Civil Starus: Gender: February 04,1981 Samploc , Tanay Rizal Filipino Single Male