Jhonred R. Calderon

Customer Support
July 10, 2013

Klinix Software Inc.
1925 Alberni St. Suite 302
Vancouver, British Columbia
V6G 0A3

Deliver phone service support to customers including but not limited to:
•Diagnosing and resolving technical software issues regarding Klinix software.
•Interacting with customer to provide and process information in response to inquiries and requests about product and services.
•Researching required information using available resources.
•Follow standard processes and procedures.
•Accurately process and record call transactions using CRM.
•Perform tests on product updates and databases.

Technical Support Engineer
May 25, 2008 – June 2013

Tekzone Computer Sales and Services (Service Center of Banbros
Commercial, Inc.)
7185 Export Ave. Corner Chino Roces Ave. Makati City

•Troubleshooting / repairing / testing ASUS, ACER, EMACHINES and GATEWAY Notebooks.
•Responsible on checking laptops regarding specifications, compatible parts and software upgrades.
•Dealt with walk-in clients on concerns regarding troubleshooting units and endorse units that needs repair, if necessary
•Dealt with customers through the phone regarding updates on repaired units
•Provided laptop E-mail and phone support
•Provided On-site laptop service
•Installed hardware and made software configurations, troubleshoot and maintain computer systems, and peripherals on laptops
•Participated on demos showcasing the products the company offers to its clients.
•Provided onsite Training (product specification, features, upgrades, troubleshooting tips) as per request of sales person.