Jhonatan Alexander Mogollon Mendoza

JHONATAN ALEXANDER MOGOLLON MENDOZA Chemical Engineer Floridablanca, Santander, Colombia Phone: - e-mail:- PROFESSIONAL PROFILE I am a proactive person, focused on the good development of competitive and collaborative skills, seeking professional growth in the field of industry by applying key concepts and taking advantage of knowledge in basic sciences, computing, simulation, modeling and project planning. During my training I had emphasis on process simulation and optimization, as well as on fermentation catalysis at a general level, seeking the use of natural resources and raw materials. In professional training, I learned how to use digital tools such as Microsoft Office® and Google®, as well as different engineering deepening software. During my work experience in bilingual customer service contact centers, I have been able to develop skills such as handling tone of voice and product handling in each scenario, thanks to good performance and good use of communication skills, I have also served as support for my coworkers. work, demonstrating capacity for analysis and management of information tools that allow decision-making to be supported with concrete bases. STUDIES 2019 Chemical Engineer Pamplona – Colombia University of Pamplona Languages: Spanish:Native English: Medium-High Managed programs: Word®, Excel®, Power Point®, Aspen Hysys® WORK EXPERIENCE July 2015 – August 2019 ACADEMIC ADVICE FOR GRADES 10 AND 11 Pamplona, Colombia July – October 2019 TEJAR ARCILLAS ZULIGRES SAS, Manufacture of stoneware-based products. El Zulia, Colombia Intern in quality control. Completed tasks:Characterization of raw material. Characterization of final product. Development of a plan to improve the production process. October – December 2019 REGIONAL TELEVISION OF THE EAST LIMITED « TRO , CANAL TRO LTDA. » Floridablanca, ColombiaClosed Caption Operator Tasks performed: Management of Software for voice to text commands Generation of visual support in live subtitle mode July 2020 – January 2021 SOUTH AMERICAN BORDERS SAS-BIOSECURED BORDERS Floridablanca, ColombiaChemical engineer Completed tasks: process engineering optimization May 2020 – March 2021 ACCEDO TECHNOLOGIES – 24/7.ai Bucaramanga, ColombiaCustomer Service Representative Completed tasks: Customer Support Support services for online orders and credit cardscredit April 2021 - July 2021 AMAZON OPERATIONS COLOMBIA SAS Bucaramanga, ColombiaCustomer Service Representative Completed tasks: Customer Support Backup agent for locker logistics. August 2021 – November 2022 SUTHERLAND GLOBAL SERVICES Bucaramanga, ColombiaCustomer Support Ambassador Completed tasks: Community education Resolution Center level one (1) Resolution Center level two(2)