Jhon Bernard M. Gozum

JHON BERNARD M. GOZUM Taytay, Rizal, Philippines | - |- WORK EXPERIENCE BUSINESS OWNER Dairy Dose Food & Beverages April 2023 - July 2024  Delivered exceptional customer service, increasing repeat purchase by 30%.  Managed daily operations, including staff and inventory, reducing costs by 20%.  Executed marketing campaigns that boosted foot traffic by 40%.  Planned community event to enhance customer engagement and brand visibility.  Handled cash transactions and maintained accurate sales records. PRE-SALES LIVE CHAT AGENT January 2020 - March 2023 Floryday  Assisted customers through live chat by providing timely updates on order status and tracking information.  Addressed customers inquiries and resolved issues to enhance customer satisfaction and loyalty.  Collaborated with various departments to ensure accurate and prompt responses to customer requests.  Maintained detailed records of customer interactions and feedback for continuous improvement.  Promoted products and services effectively, contributing to increased sales and customer engagement. FRAUD IDENTITY SPECIALIST August 2017 - December 2019 Concentrix  Responded to customer inquiries regarding credit card accounts, providing accurate information and solutions.  Conducted thorough verification processes to ensure safety and security of cardholders, preventing account compromises.  Delivered exceptional customer service by resolving issues efficiently and professionally.  Maintained detailed records of customer interactions and escalated complex cases to appopriate department.  Contributed to team goals by meeting or exceeding performance metrics, enhancing overall customer satisfaction. FOOD DELIVERY ACCOUNT AGENT April 2015 - July 2017 Sterling Global Call Center  Assisted customers with online food orders, ensuring a smooth and efficient ordering experience.  Navigated mapping software to verify delivery routes and confirm accurate food deliveries to the correct destinations.  Engaged in up-selling techniques by promoting additional menu items and special offers during customer calls.  Resolved customer inquiries and issues promptly, enhancing customer satisfaction and loyalty.  Maintained accurate records of customer interactions and feedback to improve service quality. EVALUATOR & ENCODER Unistar Credit and Finance Corporation October 2014 - February 2015  Evaluated repossessed motorcycles, identifying missing and damaged parts to ensure accurate assessment of each unit’s condition.  Accurately encoded evaluation data into the system for proper classification and market readiness of motorcycles.  Collaborated with the sales team to facilitate the sale of units, providing detailed descriptions and conditions to potential buyers.  Assisted in sales activities during downtime, leveraging product knowledge to engage customers and close deals.  Maintained meticulous records of evaluations and sales transactions to support inventory management. EDUCATION MFI TECHNOLOGICAL INSTITUTE Automotive Technology SKILLS Languanges : Filipino (Fluent) English (Good) Technical : Knowledgeable in Microsoft Word and Microsoft Excel, Writing July 2012 - October 2014