Jhon Bernard M. Gozum

Over the past 6 years, I have developed a solid foundation in customer service as a Customer Service Representative, where I effectively managed customer inquiries, resolved complaints, and ensured satisfaction in every interaction. My experience extends to pre-sales live chat support, where I engaged with potential customers in real-time, provided product information, and contributed to increasing conversion rates through clear, persuasive communication. In this role, I demonstrated a strong ability to handle high volumes of customer interactions while maintaining a professional and approachable demeanor.

Additionally, my experience in business management has provided me with the skills to oversee operations, optimize processes, and work cross-functionally with teams to improve overall efficiency. These experiences have helped me hone my ability to work under pressure and meet deadlines, even in fast-paced and high-stress environments.

I am excited about the opportunity to bring my skills and experience to your company and be a part of a team that values excellent customer service. I am confident that my background makes me an ideal candidate for this role, and I would love the opportunity to further discuss how I can contribute to your team.

Thank you for considering my application. I look forward to the opportunity to speak with you and further discuss my qualifications.

Sincerely,

Jhon Bernard M. Gozum