JHON ANDREW OLIVERAβ
π - | β-| π LinkedIn: linkedin.com/in/jhonandrewolivera-va
Professional Summary
Customer service professional with over two years of experience in customer support, administrative
assistance, and data management. Skilled in handling high-volume inbound and outbound calls, live chat, and
email support. Adept at problem-solving, building rapport, and ensuring excellent customer experiences.
Experienced in CRM tools such as ZenDesk and VoIP software, with a strong ability to navigate and
troubleshoot applications. Looking to bring my expertise to a dynamic team focused on delivering exceptional
service.
Skills & Tools
ββ Core Skills: Customer Service, Inbound & Outbound Call Handling, Email & Chat Support, Issue
Resolution, Scheduling, App Navigation Assistance, Workflow Optimization
ββ Tools: Google Suite, MS Office (Excel, Word, Teams), Notion, Trello, Asana, Slack, WhatsApp,
Discord, Calendly, ZenDesk, CRM & VoIP Software
ββ Excel Expertise: XLOOKUP, VLOOKUP, Pivot Tables
Professional Experience
Customer Experience Agent
Alorica | Remoteβ
Oct 2022 β Jan 2025
ββ Managed over 300 customer and/or client interactions per week through email support.
ββ Assisted customers and providers with scheduling, rescheduling, cancellation, and issue resolution.
ββ Maintained a high level of professionalism, ensuring adherence to company policies and providing
empathetic support.
ββ Developed SOPs to streamline workflows, resulting in a 15% boost in operational efficiency.
ββ Audited Voice of Customer (VOC) surveys to address negative feedback promptly and improve service
quality.
Data Entry Specialist (Part-Time)
Woflow | Remoteβ
Mar 2024 β Dec 2024
ββ Maintained data accuracy and integrity through validation and cleanup processes.
ββ Conducted thorough research to enhance datasets for strategic decision-making.
ββ Delivered timely reports to support management and operational planning.
Production Operator
Furukawa Automotive Systemβ
2020 β 2021
ββ Performed quality assurance checks on wire harnesses, ensuring compliance with appearance,
dimension, and electric current standards.
ββ Conducted taping and wire insertions with precision to maintain product integrity.
ββ Ensured adherence to company safety and quality protocols to meet production standards.
Education
Senior High School | ABMβ
Buhaynasapa Integrated National High Schoolβ
June 2018 β July 2021
Achievements
ββ Trained in basic QuickBooks for financial management.
ββ Recognized for communication and problem-solving excellence.
ββ Improved workflows, reducing inefficiencies by 20%.