Jhon Andrew Olivera

JHON ANDREW OLIVERA​ 📞 - | ✉-| 🔗 LinkedIn: linkedin.com/in/jhonandrewolivera-va Professional Summary Customer service professional with over two years of experience in customer support, administrative assistance, and data management. Skilled in handling high-volume inbound and outbound calls, live chat, and email support. Adept at problem-solving, building rapport, and ensuring excellent customer experiences. Experienced in CRM tools such as ZenDesk and VoIP software, with a strong ability to navigate and troubleshoot applications. Looking to bring my expertise to a dynamic team focused on delivering exceptional service. Skills & Tools ●​ Core Skills: Customer Service, Inbound & Outbound Call Handling, Email & Chat Support, Issue Resolution, Scheduling, App Navigation Assistance, Workflow Optimization ●​ Tools: Google Suite, MS Office (Excel, Word, Teams), Notion, Trello, Asana, Slack, WhatsApp, Discord, Calendly, ZenDesk, CRM & VoIP Software ●​ Excel Expertise: XLOOKUP, VLOOKUP, Pivot Tables Professional Experience Customer Experience Agent Alorica | Remote​ Oct 2022 – Jan 2025 ●​ Managed over 300 customer and/or client interactions per week through email support. ●​ Assisted customers and providers with scheduling, rescheduling, cancellation, and issue resolution. ●​ Maintained a high level of professionalism, ensuring adherence to company policies and providing empathetic support. ●​ Developed SOPs to streamline workflows, resulting in a 15% boost in operational efficiency. ●​ Audited Voice of Customer (VOC) surveys to address negative feedback promptly and improve service quality. Data Entry Specialist (Part-Time) Woflow | Remote​ Mar 2024 – Dec 2024 ●​ Maintained data accuracy and integrity through validation and cleanup processes. ●​ Conducted thorough research to enhance datasets for strategic decision-making. ●​ Delivered timely reports to support management and operational planning. Production Operator Furukawa Automotive System​ 2020 – 2021 ●​ Performed quality assurance checks on wire harnesses, ensuring compliance with appearance, dimension, and electric current standards. ●​ Conducted taping and wire insertions with precision to maintain product integrity. ●​ Ensured adherence to company safety and quality protocols to meet production standards. Education Senior High School | ABM​ Buhaynasapa Integrated National High School​ June 2018 – July 2021 Achievements ●​ Trained in basic QuickBooks for financial management. ●​ Recognized for communication and problem-solving excellence. ●​ Improved workflows, reducing inefficiencies by 20%.