Jhoanne Mendoza

From analyzing data, managing to provide exemplary customer service email or chat, performance analysis and reporting, my skills allow me to thrive in fast-paced independent environments that let me put my time management and organizational skills to use. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for business.

Highlights of my experience include:

Performing extensive support functions—managing a team, communicating with clients, answering customer queries through email and chat, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy.

7 years of proven experience providing customer service for several different companies, handled, customer service, technical support, and a collections officer. Worked for US and Australian based companies such as DirecTV, HSBC, US Website builder, Nextel ,Australia New Zealand bank (ANZ) to name a few.

Quality Analyst and a Team leader for homebased email/chat support.

Communicating consistently via, email, and Skype, and Slack ensuring reliable ongoing contact throughout the day.

Demonstrating proficiency in a wide array of software programs, including social media channels.

Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills.

I am very familiar with Zendesk as that is we use now for email support not to mention having background with Zopim for chat as well.

I am very much inclined in using Google office, Slack , Asana, Dropbox, Shipstation, Workplace and Skype.